Comsaed River Kwai Resort

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Reserved and paid for a room with balcony and mountain view. Got a view of a back wall and no balcony instead. Was offered a more expensive river view room - but had to pay for it so i re booked. Didn't get a refund for the fake room. Feel cheated.

จองห้องพักไม่ตรงตามที่จองไว้ ไม่ติดริมน้ำ และไม่มีอาหารเช้าให้ ต้องจ่ายเพิ่มทั้งๆที่จ่ายรวมไปแล้ว / ตัวตะเข็บเต็มห้อง/ ทั้งที่พักมีแค่ 2 คนเอง/ เงียบน่ากลัว

We stayed for one night. The hotel itself was ok. It is a very large property with ponds and nice landscape. The room was large, clean, and quiet. There are lots of bugs and lizards running in the hallways though. The room facilities were old, shower was broken and leaking all over the bathroom. Breakfast was normal. The hotel is about 30 mins drive from Kenchunburi town. We arrived at the town center around 10PM by bus and had very difficult time finding transportation to the hotel. We called the front desk for help, but they did not understand English AT ALL and couldn't help. Finally we found a Taxi and spent 500BHT to get to Hotel. In the morning, we again wanted to arrange for transportation from the hotel to town. The staff DO NOT understand English AT ALL. It was impossible to communicate. For such a large Hotel (which was assigned as 3.5 stars in Expedia) this is quite unusual. There is a absolutely no public transportation from the hotel as well. At the end, hotel Manager called another person who could barely speak English and asked for 300BHT to get us to the closest road. which was absurd. Hotel takes no responsibility to provide any kind of transportation or help to foreigners. Please spend more money and get a room in the city, as the transportation back and forth will add up. Also the fact that Hotel provides no help to English speaking customers is a huge negative. They can not give any kind of help on tours and transportation and else.

Shower was not working. When compliant to staff they said they will try to improve our experience next time.

Phones Not in Working Condition; Water was completely dirty and was found Running as Black colored water in sinks and during shower; shower knobs were found in broken condition; one of the room shower knob was completely broken and was found in broken condition. This is what Expedia 's rated hotel standard is ? Please advise, since customer faced lot of trouble during stay...

Didnt have our booking. Luxuory room was basic and third bed was bately a bed. However the gardens, river and pool was stunning. We also had two power cuts but this was not hotel,s fault.

Stayed three nights with my two sons. Wonderful surrounding. Great pool with no chlorine. There are ponds with fish you can feed with fishfood. My boys loved it. One lady at the reception was very good at English. She helped alot. Room was nice. Safe didn't work. Reported safe to reception three times. Nothing happened. Had to carry my valuble around. Good food at restaurant. Tried spa only once because it was closed almost all the time. She was good at massage, to bad it wasn't open all the time I was there.

Very nice environment, peaceful, quite...good to be relax. Not too far from town, easy to access with own transportation. But the hotel is quite old, room need more maintenance. Facilities : pool ...need to be improved!!! Spa & massage are good. Breakfast is so so.

ประทับใจตั้งแต่เดินทางมาถึงเลยค่ะ บรรยากาศรอบๆ เป็นส่วนตัวมาก เหมาะสำหรับพักผ่อน แทบจะไม่ต้องออกไปเที่ยวข้างนอกเลยค่ะ ห้องพักก็โอเคค่ะ ภายในห้องพักธรรมดาค่ะ ไม่มีอะไรแตกต่าง ภายในที่พักมีพื้นที่กว้างขวาง เหล่อให้ทำกิจกรรมเยอะมาก มีที่ว่างเอาไว้น่าจะมีบาร์นั่งฟังเพลงนะค่ะทเพราะตอนกลางคืนเงียบมากค่ะ แต่ภาพรวมแล้วดีมากค่ะ ถ้ามีโอกาสอยากจะไปพักอีกค่ะ

Great Hotel in a great location.Only problem is very hard to get into town from the hotel. Hotel needs a courtesy bus!