Hotel is being renovated. It’s a mess. The fitness room had a window busted out. The spa is outdated and falling apart. Our room had dirty pillows and was infested with mosquitoes. My wife and I were visiting during our Anniversary and nothing was done to make the occasion special like so many other hotels we’ve stayed at would do during any special occasions. No welcome drink, cake in the room, sign, or even complimentary breakfast. God forbid they offered a complimentary room upgrade with the hotel only half full. Staff was blunt and rude during every encounter. I believe every staff member should be retrained in how to give guests a great experience when they visit. Sad to have our first time to Morocco start this way. We will definitely never stay here again…even after renovations are completed and even if an entire new staff were brought in. First impressions are lasting ones.
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