Sofitel Guangzhou Sunrich

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Overall, we had an okay experience. Check-in was quick and efficient, and the hotel upgraded two of our three rooms, which we appreciated. However, we were overcharged for an extra beer and had to request a refund. After several rounds of communication, the hotel asked us to email them the necessary information so they could process the refund. We have since provided the requested details and are currently waiting for the refund to be issued. The biggest disappointment was the bathroom setup. It was missing a bathroom door, resulting in very little privacy. My sister initially thought something was missing or malfunctioning and contacted the front desk for assistance. The staff responded promptly and came to the room, but their solution was to cover the opening with a piece of black plastic to provide privacy. While we appreciated their quick response, this was a very unusual situation and not what we would expect from a five-star hotel.

The room service staff had initiative to provide more bottles of water based on their observations. Shower head and rain shower water flow and pressure is very bad. But the bathtub and shower head at bathtub is well.

We really enjoyed our stay at Sofitel. The hotel felt very luxurious and the location is very convenient. Staffs are nice, knowledgeable and willing to help. The swimming pool is also very good

A decent stay, nice spacious rooms in good condition. Beds are horrifically hard however, took sleeping on a lot of duvets to get a semi decent night's sleep, so unless you like a very firm bed, this may not be the comfort you're looking for. Lounge is OK, but food options are very limited and drinks only 5:30-7:30pm daily. Late checkout is a really nice bonus of suites / club rooms and the price was good! Next time I'll seek out somewhere with a softer bed, however.

Massive rooms, good location, friendly staff. Buffet breakfast was not worth it though, cold tasteless food

I had a fantastic stay at the Sofitel. The hotel strikes a perfect balance between luxury, comfort, and excellent service. The room was spacious, modern, and immaculately clean, with a very comfortable bed that made for a great night’s sleep. The staff were consistently professional, welcoming, and eager to help, making the entire experience feel effortless from check-in to check-out. The facilities were excellent, and the location was ideal for both business and sightseeing. Breakfast offered a wide variety of high-quality options, and every area of the hotel was beautifully maintained. A special mention for the team, who were always courteous and attentive without being intrusive. It’s clear they take pride in delivering a first-class guest experience. Overall, this is a hotel I would happily recommend and would definitely stay at again. Thank you to everyone at Sofitel for making my visit such an enjoyable one.

Perfect location to everything

Very well maintained and clean hotel. Best breakfast and super helpful staff. Excellent indoor swimming pool and gym facilities

Would not recommend at all, rooms are unclean, smell and suffer with damp/mould

Very nice