Stunning Resort, but Marred by Toxic Management at Check-In.
Everything about this property is physically stunning. The location is amazing, the hotel itself is lovely, and the rooms offer genuine, beautiful views. Unfortunately, the arrival experience was completely ruined by an incredibly rude staff member who appeared to be a manager.
After a long 3.5-hour drive, I was checking in with a polite young front desk agent. There was a minor verbal mix-up when he mistakenly told me I had a "harbor" view instead of an ocean view. Before the agent could even correct his own slip of the tongue, a female employee nearby abruptly hung up her phone call and aggressively jumped into our conversation.
With an insufferable, sarcastic "mean girl" attitude, she began condescendingly explaining to me what an ocean was, snapping that I had an ocean view because we were in fact "surrounded by an ocean." She had absolutely no idea what the clerk and I were actually discussing, yet she repeatedly went out of her way to explain the ocean. Even as the young man awkwardly ignored her and politely confirmed my correct reservation, she just kept going on and on.
It is embarrassing that someone past the age of 25, let alone a suspected manager, acts with this level of toxic hostility toward paying guests. She was our very first point of contact, and her behavior was completely uncalled for. Jeffrey, the shuttle driver, had more common sense.
Go for the beautiful location, but management needs work!
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