Crown Paradise Golden Puerto Vallarta All Inclusive (Crown Paradise Golden All Inclusive Resort - Adults Only)

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The employees are so sweet and helpful to guests. The air conditioner does not work. They moved us rooms our second day because our room would not go below 78 degrees. The new room was the same way but it was a beautiful view. I personally would not go back due to the air conditioner. I want to be able to relax in the room at times and couldn’t because of the heat and being sticky from the humidity.

No servía el aire acondicionado y nos querían mandar a una habitación que no tenía aire acondicionado pero tenía ventiladores, hotel muy viejo que requiere mantencion.

The AC did not work, our toilet became plugged, they had all day to fix this which they did not, the phone did not work in our room- probably so we could not call and complain about things lol. There were kids on site even though this was an adult only place. The place needed a major update. Many places were leaking water through the roof in the walkway areas. The shower was very had to get in and out of because the ton was very deep and has a wide side to it with no hand rails to help get in and out. We only ate one meal on site and it was at the buffet. The food was ok. A lot variety taste was pretty good. The reviews I read and pictures were very misleading!!

Booked a trip for 8 people thinking we all had 2 queen beds per room this was not the case. Unfortunately staff said it was travel agents fault and couldn’t fix it.

Great hotel

New building had no A/C and several of the restaurant had no A/C either. In the 90's checked out two days early.

El aire acondicionado no funcionaba en el cuarto que reservamos nos cambiaron a otro tampoco funcionó parece que es un problema frecuente en este hotel

We loved the service as it was very attentive. We dislike that no communication was given during booking for specific attire required to eat at their restaurants & how you have to travel a short distance to obtain pool towels, they should have one located close to pool and other by beach. Otherwise decent, still thinking if we would do a second visit.

Don’t stay at this hotel. It’s rains in the bathroom if your on the 6th floor toilet would flush correctly rust and mold around glass shower. Ac does work but the will supply you with a fan.

I don't think I've ever had a bad hotel experience in my travels until now. However, let me clarify. The staff (restaurant quality, amazing waiters, waitresses, cleaning staff, and front desk-all EXCELLENT). The actual room however is a different story. NO A/C in hot and humid weather; the security box did not work, which I heard later is common in our tower). I was told many stories...the room will be cool in 30 minutes-4 days later still hot and humid. I ask for a room change. We were shown a room in the same tower with supposed A/C...only to see someone else tried and left the room. I asked for a fan which we did receive which helped, but only moved hot and humid air around the room. At the very least I would have expected a voucher for a free stay in the future with A/C, and toyal functioning room. Again, AMAZING staff, great restaurants, great location and beach, but, the CEO's need to get the rooms in the failing tower up to par, and stop lining their own pockets with repair $$$$$$$.