The main areas (lobby, hallways, restaurants) were nice enough and clean however our room was not at all what we would have expected for $400/night CAD. The entire hotel was dated and is in need of updating but our room was particularly in bad shape. The air conditioning didn’t work well and we had little control over it. The furniture was all old and worn, not something you would expect for a “nicer hotel chain”. The bathroom had mould and had a terrible sewer smell. It was so bad that we could hardly stand to use it. We had to keep the bathroom door closed at all times so we didn’t have to have a stinky room. When we asked to change rooms they said they had no other rooms available and that they were full. We really had no choice but to stay as we had to pay upon check in and prior to seeing the room. It seemed odd as we saw very few other guests or what you would expect for not having any other rooms available? The front desk staff were polite but English was a bit of a struggle. I would not recommend this hotel, I am certain there are far better choices if staying in Kamakura.
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