Staz Hotel Jeju Robero (Staz Hotel Heritage)

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the hotel in the old town and just opposite Gwandeokjeong 관덕정, visit with hanbok wearing. There is hanbok shop jus next to the hotel, that make a perfect day stay. The hotel jus revamped, I don't know how it looked before, it is gorgeous now!

No physical interaction with staffs. All via phone and they were happy to accommodate. Rooms are decently sized and 3 separate beds

Rooms are dated, check in was hectic and confusing. Self check in needs help along with registration of car parking. Nice location

This hotel has no front desk and is on self check in basis. You need to have a booking reference to do the self check in from 3pm onwards. I was not given the booking reference prior even though I contacted the hotel few days earlier. Fortunately, there was a WhatsApp number which we could contact the service desk and were given the number promptly after some verification on the booking details.

Excellent location, very spacious and clean room.

Staff and location

It’s an AI hotel so you check in by yourself. I wouldn’t say I feel very safe because I do prefer having a real person at the front desk for security - the other hotels I’ve stayed at in Seoul have 1-2 people at the desk 24/7 so that’s what I’m used to. The walls and doors were a lot thinner than expected because I could hear noise in all directions whenever people were checking in and out. I woke up quite a few times and didn’t get restful sleep because of that reason. A little odd that they offer shampoo but no conditioner.

Convenient location. Clear check-in instructions and easy communication. Easy parking. Clean common areas and rooms.

No staff with a remote check-in that will leave you confused. The area is not bad, near a market, a temple, and food. However, you can tell the hotel is cutting corners with no staff or people at all inside the building.

When I booked, there wasnt lot of negative reviews and pictures of the room looked ok, worst decision and worst hotel of my 5 nights stay at Jeju. I moved around the island so stayed at different locations as I moved around. Self check in didnt work for me as my reservation mut not have been updated in their system. You need to use kako, whats app etc to contact staff. The 1 staff member seemed miserable with his job but did help me with updating my reservation so that i could self check in, and it woked the second time. I went to breakfast the next morning, and the ‘chef’ who was on the backside of the restaurant was the peron who collected th breakfast coupons, however, doesnt greet or acknowledge guests, nor indicates he collects the breakfast coupons. I went to th front desk to ask, who do I give the coupon to. As I rentered the breakfast area, another staff member stated in korean, most guest do the same thing I did as no one realizes thier process. You would think, to lessen guest confusion, signage could be added at the front of the breakfast area, as its not staffed. Entry to breakfast must be before 9:30 and the area closes at 10. Shortly after 9:30 they began to clear out the food; I understand if they dont refill the food but as its already buffet style laid out, didnt understand why they cleared the food There were other families still eating. A couple came in around 9:40 and they were asked to leave as they missed the 9:30 time. AC was very weak in our room.