The Michelangelo New York

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Clean, Comfortable, Spacious rooms and excellent customer service.

Very Good Breakfast service.

The location of this hotel is superb! The staff and hospitality were excellent. The lobby lounge has an Italian inspired menu and the drinks were well made. But it is a stretch to call it a restaurant. The hotel in general appears “tired” however. The photos displayed for advertisement purposes are outdated and not current. The lobby furniture and flooring is visibly worn and past their prime. The room: The bed was very comfortable! The towels provided were in good shape, too. The carpet is stained beyond the shampooing efforts and plain just worn out. The faucets which were at one time really pretty are in bad condition, loose and the granite counter, especially around the sink, is worn out. The furnishings in the room were similar to the lobby furniture showing visible wear and cushions collapsed and ill shaped - just well worn. The rating of 4 stars is a stretch to say the least. It’s time for some investment in decor and finishes.

This was a very disappointing stay. Although my room was designated as non-smoking, it smelled strongly of cigarette smoke. The room itself had an unpleasant, rotten odor, and the walls were not soundproof, making it easy to hear noise from outside the room. The hotel facilities are outdated and poorly maintained. The sink was clogged, the shower head was leaking, and the bed sheets and pillow covers were old, yellowed, and covered with dark spots. The carpets throughout the property also had a noticeable unpleasant smell, which made the hotel feel less clean and welcoming. The biggest issue was being charged an additional fees at check-out with a total of $250. This charge was never clearly disclosed when I booked or checked in. I had already paid all taxes and fees upfront, so being surprised with this extra cost felt dishonest and misleading. These unexpected charges came out of nowhere and left me feeling taken advantage of. Another issue that should be disclosed to guests is the staircase required to access the hotel. When I arrived, the doorman opened the door, carried my luggage down the stairs, and I tipped him for his help. However, when I checked out, no one offered any assistance. The doorman stood there watching me struggle with my heavy luggage without opening the door or helping me carry it up the stairs. I was traveling with a 50-pound bag and injured myself trying to carry it. Overall, I would not recommend this hotel.

Our 3rd stay. 1 week in a grand suite. They really need to clean better, replace aging furniture and carpets. Staff wonderful. Great ice machine. Too expensive for what is offered. Has so much potential. Entry way is lovely. Rooms and hallways are a different story. Sadly we won’t be back next year.

Staff was extremely friendly and welcoming. Breakfast was tasty and hot. All over, a wonderful experience in a very convenient part of town.

This is a great hotel in an ideal.location. near Broadway theater, resturants, and many entertainments. Ifyou arw in New York Coty, tbis is the place to stay

This is a great small and well priced hotel that is perfectly situated adjacent to the theater district. We will be back.

Friendly staff, well clean and appointed room and great location. Cell reception in the core of the building is poor and outlets in the room are terribly outdated.

Though pricey...you get what you pay for and here you get a lot! A large, clean & well-appointed room with full menu breakfast included in a quiet sanctuary just off the whacky hubbub of Times Square. We planned a theater weekend and couldn't have chosen better! Assistant Manager Ruda was especially helpful getting us situated for our three night stay.