Our experience at W Seattle recently was extremely disappointing to say the least.
During breakfast, a waitress made an error with our order. Instead of correcting it, she reported to her manager that we had used foul and abusive language—an allegation that is completely false. The situation escalated when the restaurant manager came directly to our table and confronted us with this accusation without making any effort to verify the facts. Being approached and accused while other guests were watching, was both shocking and deeply humiliating.
We felt compelled to leave our meal unfinished and check out of the hotel. The experience was distressing enough that I later became physically ill.
What is most concerning is the complete lack of accountability afterward. We requested a call from the GM, weeks have now passed despite our efforts to follow up, yet we have received none.
This was not simply a service mistake—it involved a false accusation, and the situation was handled unprofessionally at a management level, followed by a total failure to follow up. For a globally recognized brand, this reflects a serious lapse in professionalism and care for their loyal customers. Until this is properly addressed, we cannot recommend staying here.
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