Palazzo Lorenzo Hotel Boutique & Spa

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Very nice hotel in a quiet location away from the hustle and bustle of the main tourist area. Only a 20 minute walk to the Duomo, Accademia, and Uffizi Gallery. Wonderful breakfast, comfortable bed, and great shower. The staff were very welcoming and helpful.

The staff was friendly with one exception. Breakfast was OK but nothing special; a little variety from day to day would have been nice. If you have a car it’s convenient as it has a small garage. You can walk to the main attractions but it does take about 20 min to reach the city square.

Florence is a relatively small city so we loved that this property was not in the heart of everything (Duomo) and yet comfortably walkable to get to . We booked the junior room, it was spacious, clean and the bathroom had a lovely rain shower too. The complimentary spa was refreshing to use - we tried the sauna and jacuzzi. Breakfast was a fairly wide spread and the staff were all welcoming and pleasant. Overall, we really enjoyed our stay and would highly recommend it!

Listing promises soundproofing, heating, pillow menu — none delivered This hotel averages 9.4 across 600+ reviews, so I’m clearly in the minority — but our experience was so far from that rating that future guests deserve a fair warning, particularly anyone allocated the “Seventy House” annex. The Hotels.com listing for our Classic Double explicitly advertises soundproofed rooms, heating, and a pillow menu. We had none of these. Our room (501) is in “Seventy House,” a separate annex behind the main Palazzo Lorenzo building — not made clear at booking, and noticeably lower quality. Walls are paper-thin: every word from the next room audible. Heating is switched off on 1 May, air-con only. The room was cold. No pillow menu offered. The bathroom has an obvious drains issue producing a persistent smell. On arrival (15 May) we were soaked from heavy rain. Reception said “Nothing we can do.” With no heating, there was no way to dry our clothes or luggage. Breakfast was minimal — limited continental, very little hot food. Had to ask for tea and coffee. The main building looks lovely. The product we paid for was not what we received.​​​​​​​​

Lovely hotel but a 30 minute walk to the centre with only a few restaurants around the hotel. Breakfast was good and the rooms are comfortable.

Lovely room, we booked the junior suite. Delicious breakfast, thoughtful and friendly staff.

Nice Hotel. Not too far from the center. Nice attentive staff. Good Breakfast. I had no time for the Spa but was told it’s nice. Only the rooms to the street side are pretty noisy - so ask for the other side or bring some earplugs.

The hotel was beautiful, large clean rooms. Staff were great

We could only use the spa once during our 4days stays! And on the 5th December the guy who worked on the reception was terrible and racism as a customer I asked him if he could arrange a transport to airport for me in English he just said to me “ I don’t understand “ then just walked off absolutely ridiculous

Beautiful hotel . Spotless and spacious rooms . Loved having the access to the spa for your own personal use too. Staff so helpful and attentive to every need . We would book this hotel again .