We booked through Expedia because it clearly stated that rollaway beds were available, but the hotel refused every request, forcing our family of four to squeeze into one and a half beds for the entire stay.
We also had two consecutive reservations for the same room type. On July 6, the front desk insisted we change rooms even after I said I was happy to stay in the original room and forgo the upgraded room. Only after contacting Hilton Customer Assistance was the issue resolved, but not before we had packed everything and wasted 3–4 hours of our vacation.
To make matters worse, the bathroom wash basin was clogged throughout most of our stay and wasn't fixed until the last day.
Poor customer service, avoidable inconvenience, and an overall frustrating experience. I expected much better from Hilton and would not stay at this property again.
Курение запрещено на всей территории