Best Western Plus Inn At The Vines

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All in all, it was satisfactory.

Walls and ceiling were a little thin but overall a good experience. Not much parking.

Nice clean room with comfortable bed. The adjoining restaurant didn’t open until 8am so we couldn’t eat there

Stayed one night. Location is convenient to Downtown Napa!

The staff were friendly & very accommodating. The room was clean, comfortable & quiet. The hotel was in a great location, easy to get everywhere 😁

I had an extremely disappointing experience at Best Western Plus Inn at the Vines in Napa. My friends traveled all the way from Bulgaria to attend the World Cup, and after a long journey we arrived expecting a smooth check-in. Instead, the two employees at the front desk were unwilling to help us and did not want to check us in. The customer service we received was cold, unprofessional, and completely lacking in hospitality. What made the situation even worse was that this happened late at night, leaving us scrambling to find another place to stay. After dealing with the stress and frustration caused by this hotel, we ended up finding a room at a Hilton about 20 minutes away. The difference was night and day—the staff there were warm, welcoming, and took great care of us despite the late hour. A hotel’s job is to make guests feel welcome, especially after a long trip. Unfortunately, that was not our experience here. The poor treatment from the front desk staff turned what should have been an enjoyable visit to Napa into a very stressful ordeal. I would not recommend this hotel based on the customer service we received.

Great stay! Clean, comfortable rooms. The location was perfect, with plenty of shopping and dining options within walking distance. Would definitely return!

This is a decently enough maintained hotel that is priced like it is in Waikiki. It is convenient to Napa and the parking is complimentary which are two very good points. The front desk is civil but not particularly helpful. If you are a visitor with no special need for assistance or advice, this is an adequate place to stay which is reasonably sanitary and appointed. If you value in room hot drinks, bring your own kettle and supplies. Otherwise, there is a very inefficient pod machine.

As advertised. Enjoyed the stay had everything we needed for our trip to Napa. Beds were a little stiff and could use extra pillow

Huge very clean beautiful rooms, great location..Hotel is 4 years old. Loved this property..the restaurant next door had delicious breakfast