The air conditioning was not working in any of the guest rooms. Not only was this not communicated beforehand, staff continued to feed us half-truths about its status. We were in town for an outdoor music festival, and it was over 80° in our rooms, so we never even had a chance to cool down. Finally, upon checkout, the desk worker mentioned nonchalantly that the air had been off that entire week! Never once was that communicated to us. We had to practically beg for a fan for the room. They decided to “comp” us one night of our stay, which of course was the less expensive night and not the one when it was most insufferable in the room. I have been attempting to get the second night refunded, but the hotel has been unresponsive to any requests. All in all, it could have been a great place, in a good location, but the trip was ruined by a lack of communication, outright lies, and unwillingness to help guests.
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