Worcester Bank House Hotel Spa & Golf, BW Premier Collection

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Most of the beer in the bar was off. We asked for an extra fan for the room, it didn't turn up. My wife is a vegan, we asked for oatmilk in the room. That didn't arrive either. To cap it all when we left we were told that we had to pay an extra £55.00 as the price we were quoted was less than what it should have been. Won't be stopping here again.

Unfortunately, our room was exceptionally hot at 29°. A small fan didn't offer any relief. No other rooms were available unless we paid £200 for a suite upgrade. The hotel was air conditioned in the hallway and common areas which kind of made it feel worst in the room. The heat wave is not the fault of staff or the hotel owners but a heads up on accommodation could have allowed us to consider alternative options. The hotel gave us advanced notice of a ball in the function room in terms of parking for example. The room was spacious and clean. Bed and pillows were comfortable. Shower was not great, needed an aeroated showerhead to make better use of water pressure. All staff we met were friendly and helpful. A minor thing but at breakfast and dinner, we had to ask to be served / chase up orders a couple of times...to me, a lack of any direction / supervisor was the cause. In terms of the pool and thermal suite, to me, it was not worth paying £15...small facilities. Far nicer spas that don't charge e.g. Cottons Hotel, Knutsford. Food at dinner was very good. Tried a variety of dishes. Decent continental breakfast and hot food options. If the room was not so hot, we probably would return.

I had no idea you had to pay too use the swimming pool and the spa £10 pp that’s per day omg ,

Nice enough, a bit shabby here and there (new carpets needed?!). A good spa (though don’t miss the hidden charge of £15pd on top of the room price to get in). The WiFi needs to be better for the price. Nice grounds for a drink and a decent restaurant (nice to have the pianist on Saturday night). A good breakfast, but a bit frantic and thin if you leave it until the end of the session.

Bank House is a nice well maintained hotel with quality teas and coffees in the rooms.

The room was clean and well serviced. Disappointed that the tissue box only contained 4 tissues and was not replenished.

Wonderful hotel. Clean room. The pool was great and nice and warm (just remember kids are only allowed at certain times).

Swimming pool and spa very relaxing. Garden restaurant pleasant, food average. Breakfast wasn’t explained so we didn’t realise you could order eggs. Bacon was rubbery. Melon all gone by 9am. Pastries could have been fresher. Good tea tray in room. Room was larger than expected.

Good quality breakfast with amazing staff.

Parts of the hotel are tired and in need of an upgrade. The bed base in the room we stayed in needed to be discarded and replaced. It had started to collapse and won’t be long before it completely breaks (room 104). Excellent breakfast.