When we arrived at the hotel we were told to walk to the Sky Tower, "It's up the escalator, and just keep going." We had four pieces of luggage and had no idea they meant, you are walking up and down stairs, hauling luggage up and down escalators and stairs, and walking around 4 tenths of a mile to get to our room. I know there were many seniors in our conference, I can't imagine how they dealt with that.
When we got to our room, it was worn - which is to be expected. Tape residue on the ceiling, scuffed walls, but it seemed clean, Until we got to the bathroom. Which was NOT clean. Someone had used the toilet - and not flushed. It was crusted on the toilet, seat, and the floor was filthy.
We hauled our luggage back to the lobby, to discover another person asking for a new room as well. They were unhelpful, telling us there wasn't another room. But did have someone go up and clean it in about 15 minutes, The damage was done. We had to haul our luggage all the way back to our room. They offered no help, no water, no nothing.
Throughout our stay, they never asked again if we wanted another room. There was no follow up service. Also during our stay, the main escalator was broken several times, among others, making moving between the hotel and lobby difficult every day for five days.
I would never stay at this hotel again. It desperately needs updated. It is a Caesar's Hotel, which I typically trust when booking, But this was a disappointment overall.
Парковка