We stayed at the JW Marriott Venice Resort & Spa to celebrate our wedding anniversary and, unfortunately, left feeling underwhelmed.
At over $1,000 USD per night, we expected a much more memorable and luxurious experience. While the property itself is beautiful and the private transfer we arranged and paid for ($150 dollars) was convenient, many aspects of the stay felt surprisingly average for a hotel at this price point.
I had informed the hotel in advance that we were celebrating our anniversary, yet there was no acknowledgment or special touch in the room. This may seem minor, but at this level of hospitality, personalized service is part of what guests are paying for.
Another disappointment was that the spa requires an additional fee. For a resort in this price range, we expected at least some level of spa access to be included. Maybe just the indoor pool access?
The room was comfortable but fairly standard and did not feel significantly different from what you might find at a much lower-priced hotel.
Overall, the stay was pleasant enough, but the value simply wasn’t there for us. Venice has many luxury hotel options, and if we return, we would likely choose a different property. We expected a luxury experience and received something that felt much more ordinary.
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