Eastland Hotel

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Hotel was clean and neat. The only problem there was a smell I couldn’t pinpoint at first. The staff was friendly and willing to assist at all times. Enjoyed my time there.

Unfortunately, there's a lot to complain about here. I'll start with the good. The room was clean and front desk staff were great. The massage service was excellent. My complaints are the inconsistent wifi in the room, average restaurant food and service, no laundry room (when it said washers were available onsite) and had to pay for service, and no casino. The casino was always or just for a certain clientele. I would not say that my stay was horrible because it wasn't for the price and location but I don't think I'll be going back.

Fair price, not well kept, friendly staff

Room was good the Staff were very friendly .

This is my third time I am staying in this hotel, As usual, the reception team was amazing—especially Mile (if I’m remembering her name correctly). She was incredibly helpful.”

As usual, the reception team was amazing—especially Mile (if I’m remembering her name correctly). She was incredibly helpful.”

In a nutshell, this apartment hotel listing needs to be revamped. A number of amenities listed are false/misleading, such as there is no private spa tub, no bar/restaurant, etc. Also, the bathroom lights kept turning off and there was water leakage in the bathroom and kitchen (among other issues). While overall the property is clean and staff promptly attend to needs, I was told certain incorrect things and unnecessarily paid extra and the property avoided refunding me where justified. Please reconsider how you deal with guests and do not make false/misleading claims and avoid responsibility where warranted. Kigali/Rwanda is a great place, so represent your home well and allow guests to enjoy their stay worry free. There is opportunity for improvement and reflection, so please take this constructive criticism in stride. (By the way, it should be noted, the scenery/view around the property is breathtaking and neighbourhood is safe/clean).

The hotel was acceptable, room were big, bedsheets were clean, towels were fresh, room was clean, only bathroom was not clean enough, I think because the cleaner has much to do. The staff were so polite and friendly, many thanks for the receptionist

Very Asian oriented and catered for. Across from a small Chinatown area. Run mainly by Kenyan staff, except for jewelry department.

Over all pretty good. Could use air con but the same goes for other hotels