We were given a room upon arrival and everything was good. Next day (1 night in room) we get a call at 10am from front desk saying we need to move rooms that scheduled maintenance needs to be done. At this time we were getting ready to head out to an event that I purchased tickets for and had to be there by a certain time. I explained this to the front desk and they said they could move stuff. I did not feel comfortable with that due to our belongings were unpacked since we thought that was our room for the next 4 days. So we stayed to pack up our belongings and were not given a room till almost noon, which was the time I had to be at event. So we missed out on the paid event that we traveled out of state and no refund . I did not get refunded by hotel for their screw up aside of just 3 days paid parking (which is another joke). This hotel should offer free parking to guest with what you pay and not give a guest a room that has scheduled maintenance. We were (I think) kicked out of our room because there was an event going on (roof top was closed) that someone wanted our room. I would have been fine with another room from the get go instead of messing up our plans and worse no compensation but 3 days parking. That was wrong and could of 100% been prevented. Customer service terrible and did not go above to make it right for what we the guest lost out on.
Парковка (за дополнительную плату)