Shah Palace Hotel Baku (Shah Palace Luxury Museum Hotel)

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Excellent location with very good amenities including a nice Spa, friendly and professional service. There was a misunderstanding about my wife's spa time, but the lobby manager handled it nicely. Thanks for a memorable stay!

Excellent location, very good amenities including a nice spa, and friendly/professional staff. There was a misunderstanding about my wife's spa time, but the lobby manager took care of it nicely. Thanks for a memorable stay!

The location was great, and I really liked the courtyard however the room had no soundproofing and was very noisy, the shower leaked everywhere out of the bath onto the floor and the breakfast didn’t have a very good selection. On top of that I chose the hotel because it said it had a gym and a spa. The gym was very limited, and noisy, with one treadmill fully broken with the belt ripped to shreds. The massage I had in the spa was ok, but there was no sound system for the music, just a Bluetooth speaker that pinged every time the lady got a phone message. The massage table was very squeaky and there was no low light in the room, so the door was just left slightly ajar. Also as the masseuse was also the spa receptionist she often left the massage to go and answer queries at reception. My advice would be to choose a different old town hotel, because although the location was great I felt the amenities were lacking.

This was a booking for my mother-in-law. Originally booked for 2 nights we had to extend her stay by one night due to a flight cancellation caused by an airline strike. I had to make a separate booking for one night and asked the staff to make sure they don't move her into another room. The staff were very courteous and accommodating.

Very good room Helpful staff

The ro has only a back up window with trash, they have two parties next to my bedroom door they even didn’t tell us, the front desk clerk were rude. The breakfast was terrible and not to mention the cafeteria service

Efficient, polite and willing staff. Perfect location. Lots of restaurants, coffee shops and in walking distance to nearly all tourist attraction.

the best location possible! i am thrilled with my stay in Baku. Great breakfast. Super helpful staff. The Security manager even gave me a ride to the Flames when i could not figure out how to get there. Highly recommend

Ideal location just inside the walls of the Old City in Baku. Check in was fast and efficient. I was upgraded to a superior room and the room was excellent. The lobby area is very impressive and very comfortable. The breakfast room/dining area is on the top floor and has great views of the city. Unfortunately the breakfast/dining room is dated and needs modernisation. Breakfast was good, with a good choice of hot and cold food. The most disappointing part of the stay were the staff; nobody was unfriendly or rude but the staff seemed to be unmotivated and bored. I had to ask three times for a new kettle to be brought to my room, for example. I would definitely recommend staying here for the location, comfortable rooms and for the impressive lobby.

Great service and massage in the spa, her name was Zainab