We traveled from Las Vegas for a 5-day stay to celebrate my son’s birthday, and unfortunately, the experience fell far short of our expectations. From the moment we arrived, the room did not appear to be properly cleaned. There was a noticeable streak on the bathroom door, and the linens had marks on them that made us question whether they had been thoroughly washed. One of the biggest frustrations was the TV, which constantly lost its internet connection and timed out every few minutes while we were trying to watch YouTube or streaming apps. After spending long days out in the Arizona heat, it would have been nice to relax without constant interruptions. On the third day, we requested housekeeping while we were out. When we returned, they had not cleaned the shower or the toilet. To make matters worse, they took the partially used roll of toilet paper but didn’t replace it. When we went to the front desk, we were handed a single roll and told they didn’t have any more, which made us feel like we were inconveniencing them for asking for a basic necessity. The pool was not very clean, the hot tub was roped off during our stay, and although we paid extra for a balcony room, it only had one chair. There was also extremely loud partying outside for most of the night during the first three nights, making it difficult to relax or sleep. Overall, this stay did not reflect the quality or experience I expected.
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