We intentionally selected this hotel because we are Americans and were frustrated with the absence of air conditioning during an exceptionally hot spell in Germany. After several nights of restless sleep in warm basements, we eagerly anticipated a night in an air-conditioned room. I felt apprehensive when we entered the lobby in the evening, as it was uncomfortably warm and several fans were operating. The elevator was stifling, and the hallway was also quite warm. Upon entering our room, we had to insert a card into a reader to activate the lights. We unpacked our numerous suitcases to organize for an international flight, but unfortunately, the temperature did not improve much. After returning from dinner, it was slightly cooler since it was late at night, but still warmer than a German basement. Exhausted, we went to bed but woke up just two hours later due to the heat. At 3 AM, I called the front desk from my cell phone, as there were no instructions for using the hotel phone (it was not 0). They offered to move us to another room, which we checked, but the air conditioning was also non-functional, indicating a widespread issue on the second floor. This was a regrettable experience that warranted a refund, yet no refund or apology was provided.
Парковка (за дополнительную плату)