My husband is disabled, and we have a valid handicap placard. Unfortunately, the accessible parking spaces in the garage were consistently full, often occupied by vehicles that did not display a disabled placard or handicap license plate. We were told the parking garage had security, but during our stay we never saw anyone enforcing the handicap parking.
After checking in, we discovered our room had not been properly cleaned. To make matters worse, the shower drain was backed up. Rather than offering to move us to another room, the hotel sent maintenance to try to fix the issue while we waited.
We also experienced technical problems with the TV. It took nearly two hours and a call with the hotel’s IT department before we were finally able to connect to the Wi-Fi and use our streaming devices.
Overall, the stay was very disappointing. Being next to the airport was convenient, but the hotel also had several unexpected fees that were not clearly disclosed until check-in. Between the lack of accessible parking enforcement, the unclean room, maintenance issues, and technical problems, this was not the experience we expected and I would not choose to stay here again.
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