Gita Maha Hotel

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Customer service was terrible, door on my suite didn’t lock for the first two days, restaurant food was not good and at times wasn’t even open due to lack of staffing. The staff did not clean my room very well. Even have pictures of bugs in the tub just after they had supposedly cleaned the suite.

My expectations aren’t high for a mid priced hotel in Bali. But it is mid priced, not hostel priced, yet the service felt hostel level, as if no worker has actually received training to work at a hotel. Broken door lock, broken safety box, two shower heads with leaks making them unusable and not fixed for 48 hours despite multiple requests, dirty dishes left in sink and not replaced after room cleaning, etc. For the shower head problem, I got frustrated on third request what with the grime of long flight and streets building up.. the staff at hand got nervous even though I wasn’t yelling. He offered an empty room for shower use—why not just move us completely? This is why I think the problems we faced here are due to a lack of industry know how. The price should just be on a 1-2 star hotel level for the region, that is where they are at in truth.

So the pictures of a hotel and suites overlooking the rice patties are a huge scam. There is a massive construction project happening in the area that our room was overlooking. Construction workers are working 7 days a week, 24 hours a day. Everything from steelworkers grinding and welding away, to brick workers running their cements mixers and gravel trucks, to bulldozers and ground moving equipment digging and working non stop. There is no manager at this property and when requested was always informed he is at another property and might come in again in a day or 2. In the 5 days we stayed there I did not get to see the manager once. He is obviously staying away as he does not want to deal with customers asking questions. When I questions the general staff about the construction and the failure of the hotel to warn us before arrival i was simple told our booking is non refundable and that the hotel has not had the chance to change the marketing pictures. Breakfast service is slow and pretty much non existent. If you are lucky enough to receive it is is pretty much 2 eggs, 1 piece of toast, 1 small mushroom and one slice of tomato. The problem is although you give your order the day before, it is never ready on time and the service is absolutely pathetic. We will receive our eggs and when we ask about the toast we it will only be delivered 35 minutes later, they dont care if you eat a cold breakfast here.

Rooms are large, staff are very attentive, breakfast was good and you could vary your choice, the shuttle is very useful and free at certain time. The hotel orgainsed a driver for us to have a day trip.

All you need for your accommodation while in Ubud. Aircon, WiFi, Excellent TV channels, hot water, spacious rooms, basic breakfast and bottled water included! Also can arrange motorcycles and tours etc. Staff are exceptional! Got hooked on the pizzas! Location is good as it right in the crazy Ubud centre - too loud and too many people there!

Free shuttle into Ubud Palace multiple times a day. Staff were very helpful and polite.

This is a great hotel food this price. Very friendly and helpful staff. Great, make to order breakfast. We stayed at this hotel before heading to the beach and loved it for the price we paid.

small friendly hotel, offering a free shuttle into town and pick up service and always willing to go a little out of the way personally as well as to drop off in Ubud, not just at the Palace.

beautiful property within 20 minutes to town with a flexible free shuttle. Great pool and rooms are huge and have soft fluffy towels and comfy beds and linens

Staff were friendly and helpful. Hotel clean and very comfortable. Only eight rooms so we had the pool to ourselves. Every night we came home to our room with a lovely saying on our bed and a little extra clean. High enough in the mountains to be away from the town noises but close enough for easy access. Would definitely stay again.