Menger Hotel

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Initial room that we were assigned had a nonfiction AC unit. The staff was aware of some AC units not working. Room was at 85 degrees. They moved us to another room, but that AC would not cool below 72.

I called and asked if the fridge had the freezer section in it. The front desk didnt know for sure and I was transferred to housekeeping The housekeeping person told me they did. When I checked in, I was told by the front desk the same thing. When I get to the room, no freezer section so the specialty ice cream picked up was a waste of money. Also, there was a fan outside of the room when we got there. Inside the room was stuffy/warm and they has maintenance come "look at it". When we got back from our show, there was another fan set up in the room. I was told that I should have requested a new room (after 1030pm when we got back from the show), that the hotel was built in the 1800s and there are always temperature and plumbing issues. Someone also charged their bar bill to our room and my credit card was charged for it. The last straw was the front desk person acting like I was bothering her. We wont be back.

Staff wasn’t very nice, the tile around the pool was in bad shape and can cut you open, the AC wasn’t working it was 78 in our room and had to get fans. The rooms and hallway smelled like sewage. The shower bottom in the room was cracked too.

I have always liked this historic hotel, and have stayed there a few times over the decades. But I think that cleanliness has declined. The carpets on the stairs looked like they had not been vacuumed, the bathroom was dusty, the shower drain rusty, the tiled wall full of urine from a previous guest, the toilet bowl had dark rings as if it had not been cleaned, and the water pressure out of the shower head was so low it was impossible rinse hair.

The hotel was beautiful. Right in downtown San Antonio and the Riverwalk. It was well kept and found out supposed to be haunted. Liked that valet parking was offered at the hotel helps from driving around to find a parking space. The price was bit pricey $59, but reliable. The staff was very friendly both hotel and valet attendants. My only thing is they room we got was small, hot and stuffy. The a/c did not work that well, we tried lowering the temperature but it did not move. If we tried to go higher the a/c will go off and seems that the fan was only running.

Location is very good but hotel not maintained and it shows its age

Location was the best part. It’s an old hotel. It’s charming. Staff was great. Clean enough. It’s next to the Alamo and Riverwalk. I’d stay here again.

We left the ac didn’t work in our room no one answered the phone at the front desk the said they couldn’t move us as they were booked but there were rooms available on line. No one went to the room to check the ac worst time ever we wasted money on uber there and then back home we also lost out on Hopscotch since we had no cool place to stay before our 8pm time $50!!

The historic hotel was interesting and well maintained. The room was not so much- the bathroom tub leaked heavily all night keeping us up and the ac fab was just as noisy. Did not get much sleep at all. Mentioned it nicely to staff and they completed ignored me- with a drastic role of the eyes. Customer service was the worst I experienced in a very long while. Bummer!!

The air conditioning was out but we were not informed at check in. Took over two hours to get a fan.