I stayed at the Dextro for a week and only had about two days without any issues before I began waking up with bites all over my body. After my sheets were changed, I started getting bitten repeatedly. I immediately went to the front desk, explained the situation, and asked to speak with a manager.
The employee asked me to show proof that they were bed bug bites, so I rolled up my pant legs and showed him the bite marks. He told me someone would inspect the room and asked me to go for a walk because I was uncomfortable and itchy. He even said that when I came back they would have an update.
When I returned, no one had spoken with me, no manager followed up, and no one appeared to have addressed the issue. I continued waking up with new bites and spent the remainder of my stay constantly scratching and uncomfortable.
Later, I was told it was probably the chemicals used on the bedding. That explanation did not make sense to me because I had visible bite marks that continued throughout my stay. Despite reporting the issue immediately, I was not moved to another room, the problem was never resolved, and I was not offered any compensation or refund.
I paid approximately $1,600 for this stay, yet I spent most of it itchy, uncomfortable, and frustrated. This was one of the worst hotel experiences I’ve ever had because I felt my concerns were dismissed instead of being properly investigated.
And the photos are misleading so when you think you’re getting what you’re supposed to no
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