I genuinely don't understand how Hotel Seeburg Lucerne qualifies as a 4-star hotel. My experience was nowhere near the standard I would expect.
The hotel is old, poorly maintained, and not clean. There was dust in multiple areas of the room, the hand soap dispenser was completely empty when I checked in, and both the shampoo and shower gel were almost finished. These are basic housekeeping checks that should never be missed at a hotel claiming to be 4-star.
The shower was also faulty—the water barely drained, leaving it to pool around my feet while showering.
To make matters worse, there were insects in the room, including spiders and small flies. Finding insects inside a hotel room is unacceptable at any price point.
The receptionist told me the minibar would be replenished daily, but it wasn't restocked on the second day, despite my stay only being two nights. It's another example of the poor attention to detail and lack of service throughout my stay.
The only thing that justified any part of the price was the beautiful lake view. Everything else—from the cleanliness and maintenance to the overall guest experience—was far below expectations. I would not recommend this hotel, and I certainly do not believe it deserves its 4-star rating.
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