I've stayed at Somerset Suan Phlu many times, but was disappointed by this visit. There has been a change in staff and perhaps management, and it shows. There was no one from concierge to help with our bags when we checked in. Then, we were given a room that was smaller than on previous occasions. As best I can figure, of the 12 rooms on each floor, 8 are very spacious and 4, due to the floor plan, are smaller and somewhat claustrophobic. When I asked guest relations for extra drinking water on the second day, the request was ignored twice. A third call and small argument resulted in water being delivered, but 15 minutes later housekeeping came with a bill! I had never been charged before and this seemed very petty. I'm booked to return to Somerset Suan Phlu next month and am hoping the management will have sorted out its glitches. If not, after having been a loyal customer for the last three years, I'll be looking for alternatives.
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