Absolutely. I’d put the valet issue early because it shaped the first impression.
Overall, the Kimpton Hotel Monaco Philadelphia was a nice, clean hotel in a great location, very close to many of Philadelphia’s major attractions. Most of the hotel staff we encountered were kind, friendly, and courteous.
Unfortunately, our first impression was not good because of the valet staff. They were not friendly or welcoming at all and acted almost as if we were bothering them. Since they were the first employees we encountered when arriving at the hotel, it started our stay on a negative note.
The other major disappointment was that our room was not ready when we needed it. We had plans that afternoon and ended up having to get dressed and ready in the hotel restroom because we still could not get into our room.
To the hotel’s credit, they gave all three of us breakfast credit for the following morning because of the inconvenience, which we appreciated.
Once we got past those issues, the hotel itself was nice, clean, comfortable, and in an excellent location. Most of the staff were very pleasant. With better service from the valet staff and having the room ready on time, this would have been a much better experience.This version is fair but still makes the valet service and room delay clear.
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