Arsi Enfi City Beach Hotel

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On arrival at 9pm, I was met with a very hostile receptionist that started shouting at me as I only had a digital reservation. He asked for a printed voucher, which I did not have. Very abusive indeed. I had paid for all inclusive, but the restaurant had closed by 9pm and there was no offer of late soup or even a bit of fruit! My room smelt of bad fish, caused by water according to them, and most rooms apparently are the same. Lastly, they caught a poor cat, put it in a cage by the poolside and were going to leave it overnight without food or water. It was screaming and stressed so we, as guests set it free again. For doing that, I was intimidated and bullied by a youngish waiter (F). It was a truly horrible experience. I would not recommend this awful place to anyone fullstop. I took vids and photos of the distressed cat which I can provide. It might be cheap there but it is anything but cheerful.

I couldnt fault this hotel. Staff helpful, food good, room lovely and cleaned regularly. Nice pool with slide. Great hotel. Only thing is you need a bus to Cleopatra beach

Despite my Expedia confirmed reservation, I arrived at 01:00 and the hotel had no record of my reservation. They eventually found 1 room substantially inferior to what I paid for, with a window looking into another room, no water pressure in the washroom, and a broken door frame that made it impossible for me to lock the door. I was promised a new room the next day, however it was two more days before the better room appeared. Extra charges for using the safe in the room, no drinking glasses in the room for taking medication, etc., and one lie after another. This is the worst hotel experience I have ever had and would advise others to stay away from this property. They have not refunded the difference in room rates for the two nights I was in the terrible room.

It was the worst holiday of a life time , l have read some feedback before but thought perhaps people exaggerated , how wrong l was ! The place wasn’t clean , the staff didn’t care about hygiene, my son who is 14 and some other guests spend a day in hospital with food poisoning. The food was lower than average when it come to taste and variety . The drinks were served on plastic cups including in diner hall , if you ask a cocktail or any mix you have to describe to staff , half of the time they didn’t listen or used their hands when they were adding the ice cubes. I guess l have some expectations since the hotel was four star rated , l wonder how on earth they managed to get that title . I am extremely dissatisfied and disappointed , never again .

Very thin walls and narrow corridor, the block I was in looked like a prefabricated construction, I could hear neighbors when they used the bathroom, when they spoke, it felt like they were with me in the room, I could even hear someone snoring at night, the mosque speaker is somewhere above the hotel and it's too loud, not the hotel's fault but it will wake you up, the food is ok but I didn't like table set up.

The hotel overall is very comfortable and nice, great pool, lovely breakfasts, perfect location. But the team is lying about the Internet. there is NO and cannot be string Internet in the hotel. they sell the advanced version of the Internet but still and still they are lying. This is a very common thing in Alania and Antalya - there is NO internet in hotels. Please, be aware and just buy local package of mobile data in advance.

Pleasant hotel with friendly staff. Opposite the beach. Modern, clean rooms (I’ve stayed here before and they are the same). Great location and great service

Nice hotel clean good stuff good food and nice area

It's been amazing felt we are in our home and stuff is very warm like a family thanks for everybody again

Booked 3 rooms for 11 days stay, they put us in small rooms away from the main hotel block, very close to the pool and very noisy. Asked to change the rooms, manager only could change it 2 days later. New rooms were ok and bigger but the cleaners were awful, used to take old towels and soaps but not leave new ones. Hotel is ideally located for all the Antalya sights, word of warning not to get excursions from a guy called Ice in the place 50 metres from the hotel on the right. He promises much but you don't get half of what he says. Otherwise hotel is ok but Wi-Fi is non existent. Sometimes it works fine like at 1am to 6am other times forget it unless you sit in the small lobby.