Holiday Inn Express & Suites Houston - Memorial City Centre, an IHG Hotel (Holiday Inn Express & Suites Houston - Memorial City Centre by IHG)

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Clean room

Clean quiet and good location

Me hospedé en el hotel más de un mes el cual estuvo bien en mi opinión. La locación excelente de fácil acceso y buen desayuno. La gerente y algunos trabajadores fueron muy amables, eficientes en su trabajo. Con excepción de la MANAGER DE LIMPIEZA Elizabeth. Me hizo pasar una MUY MALA EXPERIENCIA. No autorizaba el personal de aseo para la LIMPIEZA de la habitación, con un trato poco profesional. Por lo tanto cambió mi perspectiva hacia el hotel y no fue agradable mi estadía. Decidí hacer una extensión para estar mas tiempo en hotel relajarme no para estar en medio de la suciedad. Gracias a todo el personal por su servicio.

Amo llegar ahi siempre

Mhm

The ac worked great. The staff was very friendly. The rooms are spacious and clean.

Quiet also clean and safe place to stay,with the family

When I got there the underside of the toilet had someone’s pubes on it. And the day I am checking out, I am interrupted in my shower by banging on the door. I look out and no one is there. I open the door and a member of the staff is yelling down the hall about checkout at 11 am. I am an IHG rewards member and had already called that morning at 8 am informing them I would be checking out late at 2 pm, so I thought maybe there was a mistake. I opened the door in my towel to see if it was an emergency. I told her i’m checking out at 2 pm and she rudely said I need to call the front desk. I told her I already called and (rudely again) she said that I need to call again because they didn’t put it on her list. At this point I was upset because she was essentially telling me I am lying, when I made sure to wake up at 8 am to communicate with the staff about my checkout time. After she told me I need to do something that I had already made sure to do, I asked her for her name and she walked away, i continued to ask her for her name and she completely ignored me and tried to go into a room to hide. I waited patiently and calmly asked for her name repeatedly after she left the room. I recorded her walking away from me as I asked. I thought maybe she only spoke spanish so I said ‘hola’ and received no response. I brought this up with the front desk and they were very apologetic and informed me to call and file a report. This employee made my stay unpleasant and I left my trip irritated

Excellent

Nice property