Lost Horizon Resort - Khao Sok

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A genuinely beautiful hotel surrounded by dramatic mountains and lush greenery - so stunning that I’ll be returning next year! I genuinely want this hotel to succeed, so I’m sharing some constructive feedback that I hope management will address as the hotel matures. The biggest areas for improvement are room cleaning/maintenance, service and the restaurant. Room cleaning was surprisingly disappointing, and despite being a new hotel, my room already had several scuffs, chips and scratches which is a huge shame as these are beautiful rooms and what guests see most. Staff were kind, caring and well-intentioned, but there often seemed to be more staff than guests, but still confusion in the service at times. The restaurant prices felt a bit high for the quality, and the mandatory 10% service charge is naughty when guests have no realistic alternative options and have already paid to be there. Service could also be much more polished (even just assigning one member of staff to always serve that table would cut down much of the staff confusion). Separate drink/food/desert menu too. Would love to see a poolside drinks/food service, a small gym, a better snack selection, laundry notifications when items are ready, clearer airport transfer information and WhatsApp communication with reception. Overall, a fantastic hotel with enormous potential and I really enjoyed my stay. With a few operational improvements, it could easily become one of the standout places to stay in Khao Sok.

Serene environment Great restaurant Staff was perfect

Great experience, staff is friendly and helpful.

Gorgeous hotel in the most epic surrounding scenery. Cannot stress enough how wonderful all the staff were, they were so knowledgable about local wildlife and were very friendly and helpful. The rooms are gorgeous and private and very clean. The restaurant food was delicious - only thing that could be improved was if there was more choice between lunch and dinner. The manager of the hotel was also very chatty and friendly. By far the best part of our experience was getting to see a wild bull elephant wander down the river next to the hotel buildings being carefully tracked by rangers. It really was the most special experience. The hotel itself was super quiet when we visited so it was as peaceful and zen as it’s possible to get. We also did the hotel’s offering of a guided nighttime safari in the local Khao Sok National Park which was also incredible from start to finish. Cannot stress enough how much it is worth it to stay here, have recommended it to anyone who will listen! We hope to come back one day in the future!

Clean rooms, friendly and helpful staff, Overall a wonderful experience

Beautiful resort. Very private and peaceful. Good food onsite and friendly staff that will help you book activities

special and peaceful. The rooms are large and comfortable, but there were quite a lot of insects inside the room, which was disturbing at times. The bedding also felt a bit dusty. Breakfast was overall good, with several options to choose from. The hotel restaurant serves lunch and dinner, but the menu is quite limited and does not change, and the food quality is average. The staff is very kind and polite, but seems inexperienced. During meals, plates were not cleared from the table, which made the dining experience less comfortable. The pool is small but nice. The dining area is very warm and there were mosquitoes and flies, which made it less pleasant to sit there. Overall, the location in nature is amazing and the hotel has great potential, but improvements in cleanliness, food service, and comfort would make the stay much better.

A must visit. This hotel was so peaceful and relaxing, lovely room and amenities. The staff are amazing - I accidentally left a ring in the bathroom and after checking out, they posted it free of charge to Chiang Mai for me!

A fantastic tranquil location with stunning scenery. Accommodation was luxurious and staff were amazing.

Everything was perfect. The most kind an helpful staff. Very comfortable room, beautiful nature surroundings, delicious food. Thank you!