The Muse Boutique Hotel Tel Aviv

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The rooms was very clean & luxurious. But the

Absolutely shocking customer service. I arrived after driving from Jerusalem to Tel Aviv during missile sirens, after having to pull over twice on the highway due to interceptions. I was exhausted and stressed. Despite the fact that all my information and credit card were already in their system, the receptionist Alona refused to check me in because I couldn’t immediately locate my passport in my bag. Instead of showing basic compassion, she called her manager in Hebrew, assuming I didn’t understand, and complained about me, saying I was “מבלבלת לה במוח פה.” Then the manager Ronit told me on the phone that if I couldn’t find my passport immediately I should look for another place to stay. During a war!!! The interaction was so rude and humiliating it literally brought me to tears. Manager Dov eventually stepped in, apologized, and checked us in, but the damage was already done. Cute place. Absolutely horrific service. Stay away!

Staff very welcoming and helpful. Room was clean, roomy, quiet, not luxurious but had everything i needed. Location by the beach also excellent.

Broken metal pole outside the room was hitting the window the entire night with the wind. Far from a quiet night.. hotel practically has no reception or staff, it is all in the near by different hotel.

The hotel has no reception and no breakfast in it, it is all served from the hotel next door. Which is not what we’ve booked. The room has a large metal bar outside the window that has a missing weld (or two) and is vibrating with the wind, causing both bad noise that keeps us up at night as well as a danger of falling off to the street (room 434)

Good option in central tel Aviv.

The check in was a little bumpy - we hadn't gotten the memo that the late check in was via the hotel next door, so there were a few very confused, panicked moments when we showed up and discovered the door was locked and there was nobody at reception. But once we got that sorted the rest of the stay was great!

Very good Hotel

Our third stay at Muse and another great experience. From the early check in, which was most welcome to the amazing breakfasts everything was perfect. Highly recommended hotel and thanks to Ben for making our stay so pleasant. Hotel is a block away from the best beaches and promenade. Close to Carmel, Dizengoff and most TLV attractions.

Wadid, the night clerk last Tuesday (June 25, 2024), helped me solve a serious problem. A cleaning person had accidentally tossed a small envelope (an easy mistake to make - really no blame) and Wadid didn't dismiss my concern - the opppsite, Wadid enlisted her staff to help me find it. Many thanks!