Arte Cheras Luxury Suites

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Kindly take a moment to review our House Rules before your stay. By confirming your booking, you acknowledge and agree to comply with all house rules and accept full responsibility for any violations.>A refundable security deposit of RM200 is required before check-in. It will be refunded or released within 48 hours after check-out, subject to inspection. Bank processing times may vary.>Deposit options: Malaysian bank transfer, E-wallet, Alipay, WeChat Pay, or card pre-authorisation via Stripe.>Smoking is strictly prohibited throughout the entire unit, including all rooms and indoor areas. A minimum penalty of RM500 will apply, in addition to any cleaning fees, damage charges, or other applicable costs.>Check-in is from 3:00 PM onwards. Early check-in is subject to availability and charged at RM30 per hour.>Check-out is before 11:00 AM. Late check-out without prior approval will be charged RM50 per hour.>This is a self check-in property. Guests must contact the host before 5:00 PM on the check-in date to complete the pre-check-in process and receive key/access-card collection instructions.>Guests who do not contact the host by 11:59 PM on the check-in date may be unable to check-in. The host is not responsible when this results from the guest’s failure to make contact on time.>Please keep noise to a minimum after 10:00 PM.>Same-day cancellations are non-refundable.>No-show bookings are non-refundable.>Lost keys or access cards will incur a RM200 replacement fee per item.>Switch off all lights, air conditioning, and electrical appliances when leaving the unit. Please keep the Wi-Fi router switched on.>Do not move or rearrange any furniture. Any damage resulting from moving furniture will incur a minimum charge of RM200, depending on the extent of the damage.>Guests are responsible for any damage, loss, or missing items during their stay. Charges exceeding the security deposit remain payable.>Parties, illegal substances, and weapons are strictly prohibited. Violations will incur a RM500 penalty, plus any other applicable charges.>Permanent stains on bed linen or towels will incur cleaning or replacement charges.>Pets are not allowed.