Nosy Be Hotel & Spa

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We stayed for 20 nights and honestly wish we could have stayed even longer. From the moment we arrived until the day we left, every member of staff was friendly, welcoming and genuinely helpful. The reception team, restaurant staff and bar staff were all exceptional and always made us feel at home. Our room (Junior Suite B11) was spotless every day. Housekeeping did an amazing job throughout our stay and everything was maintained to a very high standard. During our holiday we were unfortunately unwell for a short time, and the hotel staff couldn’t have been more caring and supportive. Their kindness made a real difference and is something we will always remember. Towards the end of our stay, our daughter joined us for four nights. The hotel arranged a Deluxe room for her at short notice and helped organise her transport, making everything completely stress-free. The location is beautiful, the atmosphere is relaxed, and watching the sunsets from the hotel never got old. This wasn’t just a great hotel, it was a place where the staff genuinely cared about their guests. After 20 nights we felt more like friends than customers. Thank you to Andrick and the whole team for making our holiday so special. We left with wonderful memories and sincerely hope to return one day.

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Great location on the beach. Close to town. Food good, staff friendly. Great value for the price. Beach looks great but not very accessible at low tide - long way out across mud flats, but good at high tide. Pool good and clean.

Upside: clean room! However, the overall service is average for the price you pay. Basically you paying european money for services that are a quarter of the price anywhere else in Madagascar. Breakfast is expensive and you get served barely anything. I got sick from their mango juice. Do not hire their taxi service because it is well overprice. We orgaised the taxi ourselves and spent about 30 percent of what the hotel wanted to charge. You can get better and cheaper hotels in Madagascar,

The AC didn't work, they knew it and just pretended to check it out. They end up giving me a fan which was ok because it wasn't that hot. The place is clean and some of the service staff are very good. Wish the bar had snacks while it's open and not only during specific hours. They have many people behind the bar but no one cares to go to the beach area to offer food & drinks. It's probably one of the best hotels in Nosy Be but still needs a lot of improvement. Also at check out I paid with credit card but some items had to be paid with cash, no specific reason explained.

A bit of a drive from the airport. Reception area and staff were amazing. Grounds are beautiful and well kept. Rooms are very clean and spacious, only tea no coffee in rooms. Beach area was nice with beautiful sunsets. Bought items from ‘locals’ on the beach. Booked a massage and to our surprise, the local vendors were also our masseuses. The restaurant staff could use a bit more training, English was a challenge so my husband had a hard time getting guaranteed gluten free items. Service was also very slow at best.

This was my first visit to the island resort. They were very welcoming from the start. Even though I didn’t speak the local language, they were very pleasant and polite. The accommodations were very nice and private. The food menu had many choices and appealed particularly to the French and Italian people. They only suggestion I would give is to have another menu to rotate into the mix. The beach was beautiful and very accessible to the hotel guests. The walk to the beach is super close. There was always a tuk-tuk driver available to take us to town and they were always friendly and accommodating. I do recommend this hotel but be prepared for the many short “normal” power outages that occur daily.

Nice hotel

Amazing place with great staff and very good food. Service is fantastic and the gardens are very well curated. Highly recommended!

The facilities overall were nice and the landscaping was beautiful. The bathroom was odd in that I had to stand in a raised tub to take a shower and the shower head was at chest level (I am 6' tall). My biggest concern was the lack of communication from the hotel. I could not find an email address and was not able to understand staff when I called. The island is very interesting, but I wish I would have known that police expect bribes to leave the airport and to use the roads...