COUNTRY PLAZA HALLS GAP

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Stayed 1 cold and wet night, the room was freezing on arrival. After playing with the heater for an hour finally got the room warm and cozy. The bed was very comfy, but only 2 pillows on the bed with 1 spare in the closet. The bathroom was very spacious, took a while for the hot water to come through but once it did was a pleasant shower. Dined in at the restaurant, again it was cold, we were the only ones dining. Food was absolutely delicious, and got a discount as an overnight guest to the hotel. Would I stay again? Yes but may I suggest you pop the heater on for your guests who are arriving on cold evenings.

It was good. Restaurant was ok

This was great family accomodation once, the new management seem to be running this place into the ground. While it's an older property, we found it to be over priced, dirty and disappointing. Staff just don't seem to care about customer service or maintaining any kind of standard you would expect in a $200+ per night room in Victoria, Australia.

Place is very run down with dirty showers. Even though they advertise housekeeping, the beds weren’t made daily and dishes weren’t cleaned or replaced, which made things difficult unless you brought your own supplies. The bathroom looked like it had been renovated at some point, but unfortunately it hasn’t been maintained. Maintenance around the property also seems to be an issue, the playground didn’t feel safe and the pool area was dirty and unkept. On the positive side, the room was warm and comfortable. Unfortunately, based on our experience, we won’t be returning.

Wouldn't stay here again. Has been let run down, very out dated. We had problems with the heater and had to get staff to help with the tv as it is also that old it required a set top box that did not work Very disappointed with the room Only positive I could give would be the location

My friend and I had booked a room for Run the Gap- the location was perfect. We had booked a renovated room, the first room they gave us was not renovated and very old, the second room they gave us smelt like a cat had urinated in the room, the 3rd room we settled on was renovated, didn’t smell but the carpet was desperately in need of a clean. The heat pump was erratic and took about 20 mins to warm up. The bed linen was quality. The front desk was kinda helpful. We would not recommend this to other people. The property needs a lot of work.

It's a good stay. Reasonable clean, excellent location

Clean room - blinds were broken, staff were helpful, great parking, easy to find, good walk to the shops etc

The best thing about this property is the location. A great spot. We had stayed here multiple times however this time under the new ownership was appalling. It is such a shame that it has been run into the ground as it used to be great. From the time we tried to check in with no one on reception, then a grumpy man who didn't speak english arrived and to our surprise he worked there, we thought he was a guest. We checked in and the room was spacious, with a relatively new looking bathroom. Not the cleanest unfortunately though. The room had a toaster but no plates or knives so pretty pointless. There were cups and a tea towel but no washing liquid. There was a games room which in itself was a challenge to get into. Turns out you need a special key but no one tells you this. Once in it was ok but the pool table leans and the fuzball table has a main.player missing legs. We couldn't use the pool for the first two days as it was filthy and the lead up to it had rubbish and a dirty nappy. We asked multiple times for it to be cleaned but it wasn't. It was only when we requested a discount as we couldn't use the facilities that they got someone to clean it. The kids play area had empty stubbies and rubbish all around it, again asked multiple time over there days, it was still the same when we left. The care factor for their business is zero. The grounds are unkept as are the staff, the reception guy had the same clothes on for the whole time we were there. Avoid this place.

The actual room was ok and a good location to walk to shop. There was glass and rubbish around the playground/bbq area. BBQ’s were rusted and dirty. We asked for it to be cleaned up and we were told they don’t have enough man power to do it and that the maintenance man wouldn’t be there until next weekend. (7 days later) The pool had leaves everywhere in the water. That got cleaned up after several people complained about it. There was a dirty nappy next to the pool entrance for 2 days until many complained about that too. There are weeds growing everywhere between the path and car park. Manager had no care about anything. In their bistro we were served 2 kids fish meal that were half raw, steak was cold. We went elsewhere for meals. Early morning there are no safety lights around the property so it’s pitch black. Play equipment is wonky waiting for a law suit. Will never stay here again or recommend to anyone. Very disappointed in our 3 night stay.