Cicada Resort Bali Ubud, Autograph Collection

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My mother and I stayed at this property in early July 2026. I enquired via email about wheelchair accessibility at the property and was assured my mother would have no issues going anywhere within the property. To our shock, as soon as we got off the car, the entrance to the hotel had stairs with no arrangements made for wheelchair users. My mum had to literally crawl up the stairs to get to the lobby. Seeing her this way was a terrible terrible start to the trip. During the 3 plus days, the hotel staff had to leave ft my mother with her wheelchair up and down the stairs, which is not dignified. Everywhere in the hotel, moving from one section to the other, there was shallow step which is not an issue for assisted wheelchair users. Although I was shocked that a Marriott property claiming to be part of the Autograph collection didn’t think and plan for something as basic as wheelchair access. While I did check the distance of this property from attractions, nothing prepared us for the amount of time we had to spend in the car. Ubud Central is a 40 min drive away! Kuta is 2+ hrs away. And so is the airport. If you stay at this hotel, be prepared to spend majority of your time within the premises as there is nothing to do nearby. No coffee shops, massage parlours or anything even remotely fun. And, if you plan to drive someplace, you will spend so much time in the car that getting there and back is going to make the entire trip pointless.

It was a fantastic experience. We used the Puri Nadi Heated Pool Villa, and the pool in the room was very large and the water quality was good. The breakfast and dinner course tasted great, too. All the staff were kind and the cleanliness of the hotel was excellent. If I ever visit Ubud again, I would like to visit there again.

My husband and I came here for our honeymoon, and it was by far the best resort experience that either of us have ever had. The grounds are stunning, the food is delicious, and the staff and service is impeccable. We hope to return to Bali and stay again! Would recommend to anyone.

Great service, stunning view from the room. Met all my expectations ❤️ I was delighted! All the hotel staff are very polite, welcoming, friendly, they immediately try to help with any issue, very friendly and smiling. The service was top notch. Based on their greeting, they immediately brought a cocktail, fruits and sweets before I entered my room, and when they treated me, they also gave me a very cute set 🥰 I have never seen such service in any hotel before. I would like to especially praise Hanna, the hotel employee who met me on the very first day and met me in the room. Very polite, friendly, sincere and kind 🥰 thanks to her, my first impressions of this place were like this. She was very kind and sincere in everything until the last thing she did for me ❤️ The restaurant staff Suta, Tria, Adid, Desa were also very kind and attentive. I would also like to note Kartika. She organized all the tours, took me to amazing and very beautiful places with a gorgeous view. She took a lot of beautiful photos and videos for me, like professionals. I got exceptional impressions from the trip with her, and I have a lot of amazing photos and videos as a memory ❤️ I sincerely recommend this place, you will definitely be delighted with the beauty of the hotel itself and the service manager ❤️

The staff was amazing. The manager Lalu made our stay very pleasant and when beyond his dutty making arrangements for as to enjoy our stay. Thanks and congratulations to all the team that work there.

Words cannot describe the comfort and ease of staying there. It is a great place to stay traveling solo

The most amazing place for a luxurious getaway. The staff are absolutely amazing people that just want you to have the best time. The amenities are awesome. Amazing views. Would recommend a stay here

Jungle view room was incredible. Very spacious, nice terrace view, large shower and tub. The restaurant at the bar was our favorite for eating lunch/dinner.

Lovely hotel

Wonderful adventure- so glad we booked with this resort.