Absolutely the worst accommodation experience we’ve ever had. This is not really a hotel, but a chaotic set of 33–35 floor mixed-use towers. Even though we had already paid for our room through Hotels.com, they still charged us additional service fees, merchant fees, and parking fees upon arrival. We were made to wait until 3 PM, and then some random guy took us through a ridiculous “puzzle” process just to get to our room — entering through different doors, using mailbox codes, collecting cards — it took almost an hour.
Without any prior notice, we were told we would have to change rooms the next day. The first room was supposed to be private, but they split it and brought in other guests. The next day, we were rushed to another room, which smelled like sewage. After begging for help, someone came and barely cleaned the toilet. That room had also been “split” into A and B sections, and in the middle of the night, strangers walked into the A side.
Facilities were terrible — TV didn’t work, the bathroom flooded after every shower, the walls were full of cracks, and they even tried to charge us for a broken air conditioner remote holder that was already damaged before we arrived.
They seem to be doing everything just to squeeze more money out of guests. Absolutely not recommended. Stay away from this place.
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