The Nikko is always focused on customer satisfaction, and it is my place of choice in SF. This time however left me thinking something must be going on, the check in was warm and welcoming, getting in the room early was a plus and appreciated. I noticed on the way to the room some trash on the hallways, but figured it must had been from all the check outs, well, the trash was there throughout my whole stay which was disappointing. I also asked one of the house keepers I would be needing a robe in my room. The robes didn’t arrived until late the second day and that was because I ran into one of the front desk managers in the pool area,and asked him if I could have them delivered in my room I also reported that the showers in the locker rooms we’re not working, but congratulated him on having the steamroom fixed unlike the past three years it barelyworked but the resort fee was still being charged. Also was back at the hotel late in the afternoon and my room had not been cleaned although I left mid morning with plenty of time for housekeeping to get in and take care of it. I could have venture accross the street for a 20% less rate that what I was paying, but i always have trusted the Nikko for an excellent stay. But this time I wonder if I should try somewhere else.
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