KULA - Apartment Parramatta

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Good location in Parramatta. Easy to check in and clean. Would definitely book again

The unit was fantastic. Spacious and just what we needed. It had everything we needed. Would stay there again.

Clean room. Comfortable beds. Great location.

Apartment was clean with all amenities. Plenty of parking and close to shops.

We stayed for three nights. The unit was clean and spacious. The oven, micro wave, washing machine and dryer are all modern and work well. The unit is close to both Westmead hospital which is why we choose it. We would happily stay there again.

Travelled 6 hours to get to our destination, Parramatta. We communicated with the sms from the reception and stated we would arrive at 3pm. We arrived at 430pm our room was trashed and the cleaners had just started. It seemed there was a 21st Birthday at the Apartment as there was still a balloon tree with 21 outside our room on the ground. At this stage we just wanted to check in and relax from our Journey. Called customer service and was told we would get part refund for our troubles. Still havent received any reimbursement and the emails have halted from Kula. There was only 4 towels in our room for 5 guests, the pillows and other areas were dirty. Didn't want to have to leave a bad review but after our experience I felt I needed to.

Cons: - Apartment wasn’t very clean, floors, doors and walls had marks, dusty bathroom vents, grout on bathroom tiles was yellowing, there were several fruit flies buzzing around when we entered - Insufficient seating (only 2 seats on balcony and 2 seater couch for a 2 bedroom/4 person apartment) - Only 1 hairdryer in apartment and it didn’t work - Only 2 cups for hot drinks provided so we had to take turns having our morning coffee - AC unit in main living area only. No AC or fans in bedrooms - Master bedroom only had a queen bed (usually master bedroom would have a king sized bed) - No provisions for our dog when notified of pet coming along. In other apartment stays we have been provided with food and water bowls and an artificial grass pad on the balcony for the dog to use the bathroom Pros: - Clearly labelled kitchen cabinets and closets so you know where to find everything - Decent supply of laundry pods - Easy self parking - Easy self access - Our apartment digital keypad for entry was low battery and problematic when we checked in, without calling anyone someone showed up almost immediately to change the battery

Was there for a funeral only two nights was great location

The apartment was roomy and clean

The apartments had a bit to be desired. The coffee machine was leaking water all over the bench. The apartment was missing the basics, no chopping board, no spatula, no salad tongs which made it a bit of a challenge even to cook eggs. We were in Sydney for a wedding and the iron supplied, was not in great condition, didn’t iron properly and actually stained our shirt because there was something stuck to the bottom. Communication via email was not great either. So all in all, it was disappointing.