APA Hotel & Resort Osaka Umeda Eki Tower

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The amenities available are misleading. Thought I was booking for the pool and gym included in the price but this was not the case. Pool was tiny. Ended up going to a public pool nearby for 700 yen vs 2000 yen for the hotel pool.

The property was very clean and nice.

My stay at APA Hotel & Resort Osaka Umeda Eki Tower was extremely disappointing. The 24-hour gym was the sole reason I chose this hotel. Expedia prominently advertised a “Gym” and “24-hour gym,” yet neither the listing nor my booking confirmation disclosed that guests must pay approximately ¥3,000 per visit. Breakfast, parking and other paid extras were clearly identified, but this substantial gym charge was omitted. I would never have booked here had it been honestly disclosed. Worse still was the hotel’s response. Staff effectively acknowledged that the information was inadequate and that a mistake had been made, but refused complimentary access or any meaningful remedy. Their approach amounted to: “We admit the mistake, but we will do nothing about it.” I contacted the hotel repeatedly, supplied screenshots and explained that the gym was my sole reason for booking, without receiving a satisfactory resolution. The room itself was extremely tight and cramped, with barely enough space to open a suitcase. It felt so much like a tiny cruise-ship cabin that we even developed a strange psychological rocking sensation while staying there. The wafer-thin pillows offered virtually no support and made sleeping very difficult. Between the misleading amenity information, expensive undisclosed gym fee, cramped cabin-like room, uncomfortable pillows and dismissive customer service, this was a terrible experience. I cannot recommend this property and would not stay again.

I was very impressed!

Check in was not easy for two rooms and even though we’re travelling as family were given rooms far apart which made it harder

Arrived and part automated/part staffed system for baggage storage collection and check in was frustrating. Resolved collecting baggage storage but then sent by staff through whole queuing again as Expedia bookings did not register/exist on check in screen then no staff available to support with on screen issues and when finally did had to arranged a manual check in on radio after proving booking made on Expedia. Wasted best part of an hour with inefficiency and when on holiday time wasted is annoying. Cleaners did not enter room at all in two night stay to clean and an expectation put own bins out in morning of wish them emptied and expected to collect them in at midday - when people on holiday would be out enjoying sights. Staff in reception said a drink at bar was possible but when accessed this area on different floor informed not the case and no bar until set times later in the day - reception staff again wasted our time and we ended up going for drinks out of hotel until could check in. Staff need to be informed of availability and access to facilities in hotel to ensure decent auto med experience. Had read some online reviews about how easy adult content was to access and shocked to see this is very accurate as no restrictions other than a Yes/No click to confirm age by person viewing TV. Onsite convenience store really useful. Hotel location handy near to Osaka station and metro lines. Wouldn’t stay again. Of all hotels stayed at in Japan worst customer services.

I did not like the idea that gym, pool and sauna have fees

Staff was very helpful except when we checked in it was a confusing process, but we worked it out other than that. This is a very convenient hotel to stay in Osaka.

Great place near to the Osaka station and has a quick 10 min walk from the station to the hotel. The hotel staff was friendly and they allow to store the luggage free of charge the check-in and check-out day. We availed of that facility which was really helpful as we arrived around 10 AM the day of check-in allowing us to do things without dragging our luggages around.

Very nice location, very clean great amenities and the staff were very helpful. All you need is in this hotel if you don’t want to go out.