Catalonia Ramblas

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We loved the central location of this hotel, all main sites within walking distance. The room was spacious and the pool area was nice.

L’air climatisée ne fonctionnait pas. Nous avions réservé une chambre pour 4 et il n’y avait plus de chambre. Nous avons dû nous séparer et occuper deux chambres séparées. Le matin de notre départ, nous avions de la difficulté à trouver un taxi et le personnel à la réception ne nous a pas aidé.

Clean room, friendly staff, good location,

Great Location, nice pool area, spa available, the staff is excellent. We didn't like sofa bed mattress, and the pool is on the small side.

The hotel was beautiful and conveniently located. We were very tired when we arrived and we’d had an issue with the cab delivering us to the hotel and we were frustrated. The hotel staff took it upon themselves to upgrade our room so we would have a restful and pleasant stay. It was much appreciated. If/when we return to Barcelona, this will be our go to hotel.

Great location, friendly staff. Enjoyed our nice big room for our family of 4 adults, nice and clean and the AC was wonderful on the hot summer days. Good walking location for site seeing. Pool area looked really nice and the spa but we did not use these services. Felt very safe in this area and hotel had security 24 hrs at the door

The hotel staffs were amazing and the hotel is very clean. We will definitely come back here again!

It was clean and very pretty, but it was very hot. Their air conditioning is that a low temperature and it doesn’t go up any higher. The pole is very small. Otherwise the food and everything else was OK thank you.

It is beautiful inside and rooms are lovely. I had some trouble after check-in. There was no coffee maker in my room. The refrigerator was not working and the TV would not operate. I did tell the front desk team about it, once right after check-in and once when I was leaving for the evening. When I returned nothing was corrected. At that point I just went to bed. Luckily there was coffee in the lobby!

Hotels.com description of the room is inaccurate. We had booked a Family Room( 4 guests). And the Hotels.com description specifically says 2 double beds OR 4 Twin beds. We are a family of 4, with 2 children. I had specifically booked this hotel so we can have 2 double beds/4 twin beds/. The hotel gave us a room with 1 double bed and a pull out sofa bed. I went up to the front desk to ask them about it. The person who worked there told me they didn't have any other room with 2 double beds and I needed to speak to the manager the next day. We went up to the front desk again and this time we spoke to a manager substitute, since the manager was "in a meeting". This person was disingenuous and condescending. He said that the room we booked only supposed to be 1 double and 1 sofa. The other type of Family Room cost 170 Euro more. He continued to suggest I call hotels.com. We pointed out to him that their own website also called it Family Room and says it would have 2 double beds. He said "this is what it means in Spain" "No one else had complained about this before". The hotel did end up offering us free breakfast which we accepted. We were in another country and didn't have the option or time to deal with the situation. The hotel itself is fine. Another receptionist was actually very helpful to us in storing our luggage. The room description should be corrected immediately to avoid future deception to customers.