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All the staff were very friendly, and the water for the onsen was really great! The scenery on the way from Kyoto was also wonderful~^^ I want to bring my parents here later! Cleanliness: Top Breakfast: Top

The staff's English is quite good, and the service is top-notch. There's free parking, the hotel is large, the rooms are big, and the dinner is lavish with sukiyaki, yakiniku, and sashimi. But the biggest, biggest, biggest issue is why there's only one bathroom in the room, and it's next to the open-air bath... It's so cold that it's easy to catch a cold taking a shower in a semi-outdoor space. But that open-air bath is really nice, soaking in the hot spring while looking at the scenery outside is very comfortable. The Lake Biwa view is first-rate. It even snowed a little the morning we left, and soaking in the hot spring while watching the snow added a bit of winter flavor.

great onsen including cold bath and sauna. wide range of breakfast foods. lake views, great place to stay outside the city.

This place is a total gem. The staff is friendly. You can have your own onsen in your room, and breakfast and dinner are included. The hotel offers free pick-up and drop-off service from the train station. Its amenities set a 5-star hotel rating, definitely worth your money! cleanliness: immaculate breakfast: all included, depends on plan chosen Hotel location: 25-minute walk from the train station transport access: van pick up from the train station Service: They are very good with communication

Location is Fantastic: Right by JR Seta Station (1-2 minute walk), making travel around Shiga and to Kyoto extremely easy. • Great Value: Offers very reasonable prices for the area. • Friendly Staff: The service is consistently noted as helpful and kind. • Cleanliness: Rooms are clean and comfortable.

great for family with kid as there is kid corner. nice view as close to the beach. only 15-20mins drive to Biwako. staff is friendly and supportive