STEPC WAVE PARTY Cruise Party

FAQ

Q1: What documents do I need to board the ship on the day of booking?

A1: After placing an order, the organizer will send the electronic boarding pass to the orderer's mailbox within 15 working days. Please pay close attention to the mailbox and present the electronic boarding pass and passport to the ticket inspector for comparison on the same day (the same applies to companions).

Q2: Can valuables be stored?

A2: Please carry your valuables with you or place them in your cruise cabin for safekeeping. Each cabin is equipped with a safe. If lost due to negligence, the organizer will not be responsible for storage or compensation.

Q3: What if I am drunk or unwell?

A3: There are staff and emergency medical support on site. If you feel unwell, please report it immediately. We will provide necessary assistance and guide you to return to the cabin to rest.

Q4: What should I do if I encounter harassment or inappropriate behavior on board?

A4: If you find any unauthorized harassment, physical contact, secret photography or other stalking behavior, please inform the on-site staff immediately or call the emergency contact number. There are security and dedicated coordination personnel on board to handle it and protect your safety and rights.

Q5: Do I need to bring my swimsuit and gym clothes? Do I need to bring my own?

A5: It is recommended that you bring your own swimsuit, fitness clothes and sports shoes. The cruise ship has a gym, swimming pool and outdoor facilities, which require appropriate clothing.

Q6: Can I bring alcoholic beverages on board?

A6: Bringing alcoholic beverages on board is prohibited. If you purchase alcohol in Okinawa, it will be collected and kept by the ship and you can pick it up before leaving the ship.

Q7: Will there be safety briefings or drills on board?

A7: Yes, emergency escape drills or safety briefings will be arranged on the day of boarding. Please follow the instructions to ensure that you can respond quickly to emergencies.

Things to know before you go

Activity Participation Rules

• This activity is open to participants aged 18 and above. Participants under the age of 18 are not allowed to participate. Please bring valid identification documents for verification.
• This activity is for adult entertainment purposes only. Please evaluate your willingness to participate and your own situation.
• Please comply with the on-site regulations of the organizer during the event. Violators will be asked to leave the venue.
• Boarding time: Please check in at Keelung Port Travel Terminal according to the time notified by the shipping company.
• Document preparation: Please bring your valid passport. The validity period of your passport must be at least 6 months beyond the date of disembarkation. When boarding the ship, your passport will be collected by the ship and a copy of your A4 passport will be provided as a customs clearance certificate for the entire journey. Please keep it properly.
• Luggage recommendations: Each passenger is advised to carry no more than one suitcase and one carry-on bag, with a total weight of no more than 30 kg.
• Voltage and sockets: The voltage on board is 220V and there are USB sockets. It is recommended to bring a universal socket in case of emergency.
• Toiletries: Disposable items such as toothbrushes, toothpaste, slippers, razors, etc. are not provided on board. It is recommended that you bring your own.
• Dress code: Lightweight and comfortable clothing is sufficient. If you want to use the fitness center, you must wear sportswear and sports shoes.
• Personal medicines: Please bring your own medicines and seasickness pills. There is a medical room on board, which is a paid service.

No items allowed

• Prohibited items (such as drugs, weapons, any offensive items, flammable and explosive items).
• It is strictly prohibited to bring any alcohol or beverages.
• Heat-generating electrical appliances (such as induction cookers, electric blankets, electric irons, hair dryers, etc.).
• Raw food, dairy products, meat, uncooked or unpackaged takeout food, and undeclared plants and animals.
• Large audio equipment, skateboards, bicycles and other items that may affect others or cause danger.
• Drones, kites, other devices that interfere with radio waves, toy boats and other toys that can fly or swim.

Activity Information

• Meal arrangements: Free restaurants (Baiweixuan, Xingmeng Restaurant on the 6th floor, and Lido Buffet Restaurant on the 12th floor) are free to go without reservation. Only one restaurant can be selected per meal period. If you dine again during the same meal period, a nominal fee will be charged. It is recommended to make reservations in advance for paid restaurants.
• Activity participation: Various entertainment activities and performances are provided on board every day, some of which require advance registration. You can scan the QR code in front of the elevator on the ship to view the "Daily Mail" and get the latest information and arrangements.
• Payment method: All onboard consumption is denominated in New Taiwan Dollars and payment is made via room card. Passengers can pay with cash or credit card at the reception on the 7th floor. Visa and MasterCard are supported (UnionPay and American Express are not supported at the moment. We apologize for any inconvenience).
• By purchasing a ticket, you agree that the organizer has the right to use your image, which can be used for promotional and record-keeping purposes related to the event.

Related regulations

Notes for pregnant passengers:

If you are pregnant, please inform us and state the number of weeks of pregnancy when booking. Passengers who are more than 24 weeks pregnant are not allowed to board the ship. All pregnant passengers must provide a doctor's certificate before boarding, proving that they are less than 24 weeks pregnant and are fit to travel. If not provided or not in compliance, the reservation will be cancelled and no refund will be given.

Health-related regulations:

If a passenger needs special assistance during the voyage due to physical or mental condition, mobility impairment or other medical conditions, please notify us in writing at the time of booking or as soon as possible after such a situation occurs. If after evaluation, it is determined that the required medical care cannot be provided, or that it may affect the safety or rights of the passenger or others, we have the right to refuse or cancel the passenger's boarding. If the passenger is denied boarding, we will determine whether to refund all or part of the ticket fee according to the circumstances. Otherwise, we will not provide any refund, compensation or bear any responsibility

Tobacco regulations:

Each passenger is limited to carrying one lighter or one box of matches, which are not allowed in checked baggage. The number of cigarettes shall be subject to local customs regulations (for example, Taiwan is limited to one pack). There are smoking areas on the ship, and smoking is strictly prohibited in other areas. Please be sure to comply.

Insurance related information:

The ferry ticket does not include personal travel insurance and the ship company will only be held responsible for accidents caused by its negligence according to the law. We strongly recommend that travelers purchase travel insurance and overseas emergency medical insurance (the recommended coverage is at least NT$2 million and includes overseas medical expenses).

Pet regulations:

Pets are generally not allowed on board, regardless of size or whether they are in a pet carrier. However, if guide dogs, hearing dogs and other working dogs can provide legal proof (guide dog certification, vaccination certificate, registration certificate, owner's letter of commitment), an application can be submitted at least 30 days in advance and the ship will review it.

Medical Care Service Description:

Medical care is provided on board at your own expense, which is not included in the fare and is not assisted by the public insurance system. It is recommended that travelers purchase travel insurance that includes "overseas medical benefits" in advance to prepare for unexpected situations.