Loch Ness Country House Hotel

Evaluările cu stele se bazează pe prezentarea generală a Klook a informațiilor proprietății (cum ar fi serviciile și facilitățile incluse etc.) și au doar scop orientativ.

Hotel felt very tired, especially considering the cost. Couldn’t use the shower - despite trying every combination the water was scolding hot. Window frame in one of the Junior Suites we booked was rotten, didn’t feel particularly clean. We were disappointed and it didn’t live up to the reviews we had seen on Expedia before we booked.

The hotel and staff were amazing. Good food, nice accommodation in the cottages. Would stay again!

Expensive for what was received. If a hotel is going to cost over £250 per night then expectations are going to be high and it didnt really live up to it.

A delightful gem of a hotel, with old-time charm and a very helpful, friendly staff. The room was awesome! We even had a reading nook in the turret!

Room is very spacious and the staffs are extra friendly, dinner service is one of best we ever experienced in the region, will highly recommend

Outside property and grounds were beautiful and well maintained! The only drawback was the interior of the property was not well maintained and needed updating and repairs.

Hotel was very comfortable with lovely food in the restaurant. The bedroom was spacious with a lovely view and comfortable bed.

This is a beautiful property with lovely gardens and a peaceful atmosphere that makes it feel like a true retreat. The beds were very comfortable, and we had high hopes for our stay. We stayed in one of the cottages. While the cottage itself was charming, the upstairs bedroom was quite cramped, stuffy, and uncomfortably hot. The biggest disappointment was that neither the internet nor the television worked during our stay. We discovered the issue ourselves and had to contact staff three separate times before they identified and communicated that there was a hardware problem. As a result, we were unable to watch television or movies, or use the internet to plan the next stages of our trip. What was most frustrating was not the outage itself, but the response. Staff initially seemed unaware of the problem, and there was little sense of urgency or apology once it was confirmed. No alternative solution, compensation, or acknowledgment was offered, and no one asked about our stay when we checked out. This property has many wonderful qualities, and with more attentive customer service and better communication when problems arise, it could provide a much better guest experience. Unfortunately, the lack of internet and television, combined with the staff's response, left us disappointed.

Staff are very nice and helpful! Dining room for breakfast and dinner are absolutely amazing! Would recommend this piece of paradise!

Staff listened to concerns but didn’t communicate to others well. Hot water was interesting.