Aravali Marriott Resort & Spa, Delhi NCR

Evaluările cu stele se bazează pe prezentarea generală a Klook a informațiilor proprietății (cum ar fi serviciile și facilitățile incluse etc.) și au doar scop orientativ.

Our experience at Marriott Aravali was quite disappointing and did not meet the standards we expect from a Marriott property. We had reserved a baby cot in advance and were repeatedly assured that it would be set up. However, no one ever brought or installed it. Late at night, after multiple follow-ups, we were informed that no baby cot was actually available, which was extremely inconvenient while traveling with an infant. The check-in experience was equally frustrating. Despite arriving on time, we were not allowed to check in until around 5:00 PM, which is far later than the expected check-in time. The property appeared to be fully booked, and unfortunately, the staff seemed overwhelmed. They struggled to manage the crowd, resulting in long waits and an overall sense of chaos throughout the property. The dinner buffet was quite average and did not justify the expectations associated with a Marriott hotel. Another surprising drawback was the lack of basic amenities. There was no hair dryer in the bathroom, and even after repeatedly calling the reception from our room, no one answered or responded to our requests. Overall, the service was unfriendly, unresponsive, and poorly managed. While the property itself has potential, the lack of organization, delayed check-in, poor communication, and inadequate guest service made for a very disappointing stay.

spacious room, as usual Marriott hospitality was top notch, super helpful staff

The resort is super crowded and not well maintained. The service is very bad and staff is over worked. Not a good use of money

Service is very poor

Bathroom was not so clean

Great room and hospitality

Property is nice and my stay was amazing.

Good weekend getaway, nice place, food and pool. A little untrained staff, impolite sometimes makes for less than an ideal stay.

Very good stay..good hospitality

The location of the property offers a respite from mundane city life without travelling too far. The hospitality was on point. However, in the room, the balcony was not cleaned and was quite dusty. The high tea was not well managed, and the food was a let down too. Thankfully, dinner and breakfast was exceptionally good, especially the Indian cuisine. A big cheer to all the staff attending to us right from stepping out of the vehicle to getting back into it, for always being attentive and warm.