Tru By Hilton St. Louis Downtown

Evaluările cu stele se bazează pe prezentarea generală a Klook a informațiilor proprietății (cum ar fi serviciile și facilitățile incluse etc.) și au doar scop orientativ.

The stay was good even though I was there for one night.

Thought it was an extremely nice stay, cool and kind employees. Conveniently close to everywhere i needed to go. Definitely considering staying here again next near!

Staff were incredibly helpful and very polite. Every staff member we encountered was positive and doing a great job. We had a few issues like the blinds in our room not opening and a hook that needed to be repaired, but we only stayed for a short period so it wasn’t a huge deal. We utilized the valet parking and we were very happy with that decision. The location was ideal for walking to the stadium and city museum. The breakfast options changed both morning we were there which was great.

Awesome amenities for the price point. There’s no parking so they essentially force you to valet your car though….

Some of the issues with this property are out their control, but I feel it’s important for incoming travelers to be aware of. The 9th floor, where we were placed, smelled heavily of pot the entire weekend. The first on we were assigned, had no linens on the bed, no towels in the bath, soap and shampoo in the shower were empty and dirty linens were on the floor. Main hallways were full of garbage and not vacuumed. They placed us in a second room, which had linens, but sink was and counters were not clean. They reassigned us for a third time, and, again, dirty linens were left in the room. Laura, at the front desk was WONDERFUL, please give her kiddos for her smile and her service. The breakfast area must have had a leak in the ceiling, there was water dripping by the coffee station. Overall, maintenance is an issue.

Great service all around

From the outside ur like hmmm! And then u walk in and it top tier! The room lay out was perfect! The staff was warm and inviting! The continental breakfast was top tier! Yummy and great variety!

Great location and nice property

The hotel is very well located in the city center, close to shops and restaurants. The staff is very friendly and helpful.

Very good location parking wasn't the best but everything else was EXCELLENT.