The Moment Hotel Hualien by Lakeshore

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Lakeshore Hotel Sustainability Initiative. We will no longer provide disposable toiletries or skincare items.

The hotel introduced a self-service check-in and check-out system.

The entire property is under continual development, and there will be ongoing construction works in the surrounding area. We apologize for any inconvenience and are looking forward to providing better services and new experiences to our guests.

To ensure a comfortable and healthy environment for all guests, except for the designated smoking area , all indoor spaces, including guest rooms, balconies, and bathrooms, are entirely smoke-free.This policy applies to all forms of smoking, including cigarettes, cigars, e-cigarettes, and heated tobacco products.A cleaning fee of NT$12,000 will be charged for any smoking activity detected in guest rooms or on balconies.Guests will be held liable for any damage to hotel property or amenities.

Pets are not allowed in guest rooms or other indoor public areas of the hotel. Should a pet be found in a guest room, a NT$6,000 cleaning fee will be applied to cover the cost of a full sanitation process. The hotel also reserves the right to charge additional fees for any damages caused.

Chargeable pet rooms are available at 1F of Serenity (advanced reservation required due to limited space).

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher and a smoke detector

This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Starting January 1, 2025, this property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.

This property does not provide disposable personal items, such as toothbrush, toothpaste, comb, shaver, and nail file.