Bailbrook House

Evaluările cu stele se bazează pe prezentarea generală a Klook a informațiilor proprietății (cum ar fi serviciile și facilitățile incluse etc.) și au doar scop orientativ.

Beautiful property, very friendly staff and very comfortable bed. We had a wonderful time!

Really helpful staff just wished id stayed longer to really get to know this Hotel

The setting is truly beautiful, and the staff were exceptionally welcoming and helpful throughout my stay. Parking was also wonderfully straightforward and great to have. My room on the first night was generally nice, though it did have a noticeable damp smell coming from the air conditioning. Overall, it's a lovely place with a few small areas that could use attention.

I booked this hotel at very short notice in the morning after having a difficult experience at another nearby hotel the previous night, and the team here could not have been kinder or more helpful. The manager, Gem, heard what had happened and went above and beyond to help. She upgraded my room, made sure I could check in early so I could finally rest, and even helped with my laundry, which was incredibly thoughtful. Another member of staff, Elena, was also very friendly and welcoming, and offered me drinks and snacks while I waited in the lounge. The service was genuinely exceptional and made a stressful situation feel much easier. On top of that, the hotel itself is absolutely stunning. Beautiful building, lovely atmosphere, and a team who clearly care about their guests. I’m very grateful to Gem, Elena, and the rest of the staff. A fantastic experience, especially given the circumstances.

Beautiful place we will be staying again and the food was excellent, Very helpful staff. Thank you.

Fantastic welcome from staff

Super helpful staff. Great parking. Very quiet room.

Beautiful room, amazing food, really friendly and attentive staff... and a convenient location to stay for a few nights while doing university visits in Bath and Brighton. Highly recommend!

Very helpful and professional staff. Beautiful gardens and are well maintained

The hotel appeared to suffer from under staffing. There was a coach load of tourists overnighting, who were catered for separately. As a result the individual travellers were catered for in the conservatory restaurant. A table booking made before our arrival for 07:30pm was changed to 8:15pm. Having sat down at the table just after 8:00pm our first and only course finally arrived at 9:15pm. The staff serving us were not exactly welcoming and the drinks that sustained us were gained by going to the bar and ordering there. Service was absent. Food was ok, breakfast good. Receptionists were charming