Wingate by Wyndham Galveston Beachfront at the Seawall

Evaluările cu stele se bazează pe prezentarea generală a Klook a informațiilor proprietății (cum ar fi serviciile și facilitățile incluse etc.) și au doar scop orientativ.

To get the standard rate, you had to book online. The front desk tried to make me pay $50 more than the online rate. Beware, the charge $15 for parking. The soap dispenser was empty. There were no blankets in the room, only sheets. The breakfast was convenient but the waffle maker was broken.

I stayed at Wingate for easy access to the beach, I am an IHG member and I totally regret my decision to stay at this Wingate. The property need to maintain the grounds. The parking lot is awful. They charge 15 dollars to park with no security. People park and walk to the beach for free. The pool is not maintained, according the front desk there are over 400 people swimming in the pool ( so that means you have to add more products, stop being so cheap) The stairwells are a hazard, easy to slip and fall. The TV in my room did not function properly, had a split screen. The toilet overflowed - lucky for me there was a plunger in the bathroom, I'm assuming this is an ongoing issue. I was accused of excessive toilet paper use. Last but not least, the lobby cameras are faulty, I was accused of having 8 people and multiple children in my room. Also I was accused of going to lobby for a lost key after midnight! Wasn't me!!! They never answer the front desk phone and the phone in the room does not work. I will say one thing, when i arrived the staff was either being nice or ficious, he said I would enjoy my room, think ficious. I did not enjoy my room at all! Stay away from this place

Horrible.

It was the worst I evwr atayed at. There had to be mold in that room. I felt sick by the time we left. There was water damage in the walls, celing and under the ac that is a whole other issue. Looks like it was never cleaned under. The pool was green and open. It was the most horriable experiance. Defiently was not worth the 238.00 I paid to stay a 1 night. Defiently check reviews. Cause pics on line look nothing like the actually place itself. Breakfast includes cereal, toast and waffles.

Good

Property front Desk staff was rude and arrogant. Breakfast was disgusting. Front desk bathroom was locked. After several requests the staff did not allow to use it . He shouted on clients Rooms are so dirty. In Bathroom lot of broken floor tiles. Very bad experience I have .

I feel there should be more to breakfast. Wifi access was not disclosed up front, the rooms are nice and clean. I would stay there again. Stunning view.

Dirty, mold. Messaged ahead that we would be arriving around 3 a.m. got to the hotel and found out we would have to pay an additional 15 dollars to park in the hotel parking lot. Went to our room and there were no blankets on the bed. No towels and wash rags or hand towels in the bath room. Room stunk, everything dirty, went back to the frount desk and told them about the situation. He said he would have the towes sent up and that there were blankets in the closet. No nothing but mold. Took a shower and walked straight to the bed. My feet was solid black from the dloor. Would have left but was stuck there because of the time.

It was ok it really needs to be updated.. pillows and rest room smelled like wet towels... we were charged extra for checking in an hour earlier... then I noticed I was charged more than I was told

We didn’t even stay!! My daughter and her family’s room was full of water on the floor, wet beds and terrible smell. She was given another room that was full of MOLD on the walls from the ceiling on down. They could not stay at this hotel. Because my husband and I were traveling with them we also could not stay and I refused to stay in a hotel that was so filthy. Hotels.com will not be used in my future travels if this is the type of hotels you are advertising.