Cotswold House Hotel & Spa

Evaluările cu stele se bazează pe prezentarea generală a Klook a informațiilor proprietății (cum ar fi serviciile și facilitățile incluse etc.) și au doar scop orientativ.

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Our suite was beautiful with an air conditioning unit which was very welcomed in the heat . Beautiful gardens to have a cocktail outside

Our room was very small with a tiny corner shower - felt like we were in the box room. Furniture was dated and general feel of the room was a bit chaotic. Breakfast was nice. Staff were friendly. Wanted to use the pool on Sunday morning before breakfast but it didn't open until 10am. The hotel was in a good location but felt very poor value for money.

A fabulous stay with Cotswold House Hotel and Spa. The staff were efficient and friendly through the hotel. The room was spacious and had a very comfortable bed. There were plenty of spaces in the car park with 3 EV chargers for us to use, our car was fully charged in 4 hours. The food was amazing! I cannot recommend this hotel enough.

Cleaning staff excellent Bar staff excellent Front desk not good at all We were treated poorly as there was a wedding and got all the attention No A/C and temp was 90 degrees. Just got very small fan.

Good location. Room clean with air conditioning and a table fan ( very much appreciated in the present heatwave !) Breakfast was delicious, menu style with buffet options available. Staff friendly and helpful. There are many dining options in the town centre.

Nice hotel in amazing Central location in fabulous Chipping Campden. Staff just could not cope with the numbers at breakfast despite being asked to check in at a specific time

Wonderful breakfast in a beautiful blue room looking out at a garden.

Beautiful location. Hotel felt past its prime, certainly for the price. I think you would get better deal booking direct with hotel as i had to pay extra to use the spa and breakfast, which not made clear until we were sat down for breakfast. Would be unlikely to retirn

We paid £160 for a Friday night stay in March, even after a discount, so this was not a cheap booking. We chose Cotswold House Hotel & Spa specifically because it is marketed as a spa hotel. However, when we tried to use the spa, we were told it was fully booked. At no point during booking via Hotels.com, or in any communication, were we told that spa access requires advance reservation, is subject to availability, or incurs an extra charge. The only reference was to booking treatments. I reviewed all correspondence, including with reception, and this information simply was not provided. This feels like a clear misrepresentation. The response at reception was also poor, dismissive, and offered no real solution beyond “maybe” checking later, with no guarantee and no lounger access. The room itself was also disappointing for the price: very small, uncomfortably hot, tiny shower, peeling paint, and we had to prop the window open for ventilation. To make matters worse, the hotel blamed Hotels.com/Expedia for both communication and refunds, while Hotels.com said they couldn’t get through to the hotel, leaving us stuck in the middle. Overall, a frustrating experience and not what you expect from a hotel positioned as a premium spa stay.